Order Processing Specialist

CV Technology•Jupiter, FL

About The Position

Join a growing team where accuracy and execution matter. We’re looking for an Order Processing Specialist to support the flow of customer orders from entry through confirmation. In this role, you’ll be responsible for reviewing, validating, and entering orders into our ERP system, ensuring all details are complete before moving them forward for scheduling. You’ll work closely with Sales, customers, and internal teams to resolve gaps, provide updates, and keep orders moving without delays. This role is ideal for someone who is highly organized, detail-oriented, and comfortable working within structured processes. If you’re detail-driven, process-oriented, and take ownership of your work, this is a great opportunity to join a growing company and make an immediate impact.

Requirements

1-2 Years relevant experience in similar role or customer service position
Ability to manage multiple tasks and prioritize time-sensitive situations
Detail-oriented and highly organized
Strong written and verbal communication skills
Comfortable working in ERP systems (Epicor preferred)
Ability to follow structured processes and prioritize tasks
Excellent written and verbal communication skills
Ability to be a team player and collaborate with others
Proficient in excel and other 365 tools
Occasionally required to lift/push/carry items up to 25 pounds

Responsibilities

Order Entry & Validation
Review incoming purchase orders and verify accuracy (part numbers, quantities, pricing, delivery requirements)
Enter orders into Epicor with complete and accurate documentation
Ensure all required information is obtained prior to processing
Confirm alignment with approved terms, pricing, and customer account details
Move completed orders to the scheduling queue (“Pending Scheduling”) only when fully validated
Use system queues and dashboards to identify assigned work and ensure orders are complete before moving forward in the workflow
Customer & Sales Coordination
Follow up with Sales or customers to obtain missing or unclear information
Provide order confirmations, updates, and responses to routine inquiries
Coordinate order revisions and updates as requested by customers or Sales
Order Finalization
Retrieve orders marked “Ready to Confirm”
Generate and send Sales Order Acknowledgements (SOAs) with confirmed ship dates
Ensure all documentation and filing is complete and organized
Order Maintenance & Updates
Process order revisions and maintain accurate system updates
Update orders when vendor or internal changes are communicated
Maintain Epicor memo notes and supporting documentation
Monitor system status and queues to ensure all assigned orders progress through the workflow without gaps or delays
General Support
Route inquiries to appropriate departments when needed
Utilize system reports and dashboards as the primary source for order status and task tracking
Respond to standard inquiries from Accounting and Logistics
Support priority or rush orders as directed
Maintain organized filing systems and documentation standards
Responsible for answering incoming calls to the company’s main phone line and relaying messages within the organization
Act as the company receptionist and greet visitors upon arrival