Service Order Specialist

Munters • Daleville, VA

1d • Onsite

About The Position

Munters is a global leader in climate solutions for mission-critical processes, offering innovative, efficient, and sustainable solutions for customers in industries where controlling indoor humidity, temperature, and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, Munters helps them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. Munters prides itself on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. The Sales Order Specialist is responsible for handling a wide variety of order activities for new and existing orders. This role requires advanced business knowledge with the ability to understand interdepartmental processes. A strong financial background is needed to support customer billing, revenue-taking transactions, off-line manual invoicing, debit and credit transactions, and order troubleshooting needs. The specialist must also have the ability to multi-task between order support needs and all related customer communications.

Requirements

• Ability to work with other departments with a high level of creativity in problem-solving is required
• Multi-tasking skills are a must
• Responsible for maintaining best practices and work instructions for all Order processes and activities
• Responsible to participate in continuous improvement activities that streamline order processes throughout the organization
• Ability to work with a variety of business tools and software programs used to manage and support order activity
• Utmost in confidentiality required
• Previous experience with an ERP system
• Excellent organizational, time management, and communication skills
• Customer Service Experience
• Advanced Word and Excel Skills
• Ability to self-motivate and work independently
• High School Diploma and 3-5 years of order entry/data entry business practice at a minimum
• Ability to understand order Terms and Conditions and critical business flags
• Ability to work with managers and team members on other cross-functional teams throughout the organization
• General understanding of sales tax rules

Responsibilities

• Ability to process standard and very complex contract orders for equipment and service to include a review of pricing sheets against Purchase Orders and internal documentation
• Processes orders and change orders and maintains data in Order Data Bases (Glovia, Impact, Astea, WebDH, and other tools as assigned) with great attention to detail regarding order values, billings, and cost postings
• Work with Applications Engineers and Project Managers regarding any order entry, or cost/invoicing issues for resolution with customers
• Daily, weekly, and monthly invoicing of Equipment Orders
• Support weekly/monthly deadlines for booking and revenue transactions
• Responsible for coordination of all internal order transactions to support business steps
• Work closely with Finance to resolve any open issues the OE team may have regarding month-end transactions
• Manage progress payment schedules as needed to ensure timely billing to customers
• Support Finance with credit/debit activity, sales tax issues, and invoicing/IFRS issues
• Communicate with customers as necessary with the highest level of communication skills
• Assist with the maintenance of database master tables as needed
• Support and perform other Order Entry functions as needed

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance plans
• Flexible work schedule
• Generous vacation and paid time off
• 401(k) retirement savings plan with employer matching
• Professional development opportunities, including tuition reimbursement and conference attendance
• Company-sponsored social events and team-building activities
• State-of-the-art equipment and tools to support your work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees