Order Specialist

ASM Research

3d

About The Position

Responsible for seamless order intake, validation, and processing to enable
successful provisioning and billing orders to complete customer orders as a unit
of work. This role requires a high level of attention to detail, the ability to
work under tight deadlines, and seek assistance when required to ensure a high
level of quality of orders being entered.

Process new and transition orders for Federal agencies, ensuring accuracy and
compliance with all federal regulations
Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business
Center to manage order requests.
Collaborate with cross-functional teams to ensure seamless order processing
from intake to billing, including review of order provisioning and billing
setup in the system.
Maintain up-to-date knowledge of EIS products, process flows, and service
level agreements (SLAs).
Support operational dashboards for order visibility and forecasting to
improve predictability and control.
Ensure all network hardware, core network configurations, and software
requirements are accurately captured and assigned.
Support Services shall be executed in compliance with processing and program
guidelines published by Customer.

Requirements

• High School Diploma or GED
• 0-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry.
• Strong analytical and problem-solving abilities.
• Proficient in quality data entry.
• Proficient in using various intake methods and comfortable working with technology.
• Strong organizational skills and the ability to manage a high volume of orders.
• Strong written and verbal communication skills.
• Strong listening ability to interpret and clarify information being provided.
• Ability to work effectively in a team environment.
• Ability to work on MS Excel for any business calculation.
• Keen attention to detail and accuracy.
• Ability to work well under pressure.

Nice To Haves

• Experience within federal government context a plus.

Responsibilities

• Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations
• Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
• Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.
• Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
• Support operational dashboards for order visibility and forecasting to improve predictability and control.
• Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.
• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED