Sales Operations Specialist

Kärcher • Denver, CO

4d

About The Position

The Sales Operations Specialist will be responsible for understanding and communicating complex requirements for customer account setup, processing new account setups using the Customer Relationship Management (CRM) program, and capturing accurate and complete information within the CRM system. This role also supports the development of processes and documentation for the CRM system and conducts regular audits to ensure data integrity with the CRM and KNA operating system (SAP), including member listing and buying group audits. Additionally, the specialist will build relationships with field sales to support their CRM requests.

Requirements

• 1+ years of prior experience in Customer Service or similar role.
• Prior experience using Excel in a work context.
• Demonstrated solution-oriented approach to support the Sales Team and Customers.
• Organizes and carries out tasks in a process-oriented manner, contributing positively to the overall process.

Nice To Haves

• Associate degree in Business or equivalent combination of education and experience preferred.

Responsibilities

• Understand and communicate complex requirements for customer account setup.
• Process new account setup through usage of the Customer Relation Management program (CRM).
• Capture accurate and complete information in the CRM system.
• Support development of processes and documentation for the CRM system.
• Conduct regular audits to ensure data integrity with the CRM & KNA operating system (SAP) to include member listing & buying group audits.
• Build relationships with field sales to support their CRM requests.

Benefits

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time
• Short- and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree