Sales Operations Specialist

GALE Pacific•Charlotte, NC

3d•Hybrid

About The Position

The Sales Operations Specialist plays a critical role in supporting the Sales Operations Team, Key Retailers and business leadership. This position focuses on POS, key retailer portals, customer support, and operational execution, ensuring the business has accurate information, timely support, and seamless processes to drive revenue growth. This is a highly collaborative role, partnering closely with Sales, Marketing, Supply Chain, and Key Retailers to support POS reporting, account initiatives, maintain retailer data and systems, and help execute programs that strengthen customer relationships across North America and Latin America.

Requirements

Sales Operations Specialist – Americas
Manager, GALE Pacific Commercial Fabrics
N/A
Charlotte, NC, Hybrid schedule with T-Th in office and M & F remote
From humble beginnings, GALE Pacific has grown to become a global leader in technical fabrics and consumer products that protect our customers day after day, year after year.
With over 600 team members across locations in Australia, New Zealand, USA, China and the UAE, our global presence allows us to continually innovate and build on a rich history dating back to 1951.
Our Coolaroo® consumer products sold through major retailers globally include Shade Sails, Shade & Garden Fabrics, Outdoor Blinds and Shade Structures.
GALE Pacific Commercial Fabrics include knitted, coated and advanced polymer fabrics used for agriculture, construction, mining and packaging.
Integrity
We do what is right.
We are honest and ethical, worthy of the trust of others.
It is the price of entry to our team.
Respect
Respect guides the way we operate at all levels – with consumers, customers, suppliers, investors, the community, and our own team.
Collaboration
We believe in the power of working together in a collaborative way.
Every function and every role is as important as each other.
People
People are the heart and soul of our business.
We continually strive to provide a safe, supportive, and engaging environment for our team to achieve their full potential.
Community
We are proud to be part of the communities we operate in globally.
We are committed to supporting local causes and always operating in an environmentally responsible.
Innovation
Creative thinking inspires innovation in everything we do.
We seek and value ideas from our team that improve our products and provide meaningful benefits to our consumers and customers.
Drives for Results
Communicates Clear Vision Consistently
Holds Self and Others Accountable
Doesn’t Give Up
Owns Successes and Failures
Inspires us in Tough Times
Exemplifies Authenticity
Willing to be Vulnerable
Genuinely Cares for People on Their Team
Words and Actions Match
Makes Employees Feel Open and Comfortable
Has a Consistent Approach to Decision Making
Develops and Empower Others
Provides Timely Open and Honest Feedback
Empowers Individuals and Teams
Makes Everyone Feel Valued for the Work They do
Sets SMART Stretch Goals
Gives People an Individual Growth Plan
Fosters Collaboration
Develops Ideas With Input From Others
Maintains an Open Mind and Listens
Is Inclusive
Drives Teamwork Between Functions
Creates a Learning Environment
Acts with Courage
Challenges the Status Quo
Makes Tough Decisions
Is Not Afraid to Have Difficult Conversations
Actively Leads the Team Through Challenges

Responsibilities

Manage POS data and connection
Work with external POS partner to design reports and dashboard to answer key internal & retailer questions
Weekly Reporting & Distribution
Line review support with ad hoc analysis
Navigate customer portals (e.g., Home Depot Supplier Hub, Lowe’s systems) to support sales activities
Maintain accurate master data, item setup, and retailer connections in internal systems
Input and maintain retailer promotions, pricing updates, and product changes
Support forecast inputs and sales guidance by consolidating information from multiple teams
Retailer Inventory Management and order recommendations
Prepare and submit quotes, forms, and required documentation in a timely manner
Respond to internal and external inquiries related to pricing, item details, promotions, and order support
Coordinate cross-functional tasks to support sales initiatives and account deadlines
Track and organize sales-related data, reports, and documentation for visibility and follow-up
Assist with inventory visibility and communication to support account readiness
Support the sales team through ongoing CRM management, including maintaining accurate customer, account, and opportunity data, tracking sales activities, and supporting pipeline visibility and reporting.
Partner with Sales, Marketing, and Supply Chain to ensure smooth execution of account strategies
Support internal communication between teams to resolve issues quickly and keep accounts on track
Identify process improvements that enhance efficiency and customer experience