Sales Operations Specialist

SpotHero•Chicago, IL

10h•$68,000 - $85,000•Hybrid

About The Position

As Sales Operations Specialist, you are responsible for helping drive and support the products and processes that enable the Sales organization. As we look to become more intentional, automated and data-driven in our approach, your work will contribute to a strong operational foundation that empowers our teams to maximize their output. You will help achieve this growth by building and managing the internal tools, processes and relevant data that unlock our sales team’s potential. This will include supporting product management and collaboration, go-to-market delivery and engagement/utilization management. With the Sales Operations Manager, you will help streamline and distill internal operations into effective workstreams. You will demonstrate a keen curiosity as well as collaborative determination in order to effectively deliver thoughtful and innovative solutions. Working closely with Sales Enablement, you will work to ensure that Revenue Teams are equipped to optimize and grow their accounts through an efficient and supported user experience.

Requirements

3+ years of technical support experience
Passion for working with and improving sales people's productivity and performance
Proven ability to manage complex programs, products and processes
Excellent interpersonal communication and writing skills
Strong capabilities working with teams in innovative, accountable, and reliable ways, with the ability to thrive in a dynamic environment
Adept at utilizing Claude or ChatGPT for personal efficiency & rolling out AI-enabled workflows across teams
Experience with driving cross-functional and cross-departmental collaboration
Ability to work independently while producing quantifiable results
Demonstrated strengths in organization, prioritization, and time management

Nice To Haves

Experience with CRM systems, preferably Salesforce
Knowledge and understanding of sales training program(s)
Direct sales and/or sales management experience
Strong facilitation skills
Experience with Sales Engagement software such as Groove
Experience with BI (Looker) and KM (Confluence) tools preferred

Responsibilities

Help plan and execute the Sales Operations strategy for SpotHero.
Work closely with the Sales Operations Manager and Senior Manager, Sales Enablement & Operations to provide a comprehensively supportive framework for Revenue Teams.
Provide a focus on metrics that measure Operational impact.
Contribute to the ongoing roadmap of projects and initiatives handled by Sales Ops.
Work to centralize, document and provide input on the workflow and workload of the sales teams.
Provide support for the products and processes that enable the Sales, Business Development, & Revenue Operations organizations, including sales activity tracking, workflow efficiencies, and automation/outsourcing of operator engagement.
Utilize platforms like SFDC and Salesloft, as well as BI tooling to report on seller performance.
Draw best practices from the analytics of these platforms and provide management and playbook guidance.
Act as a contact for go-to-market requirements for owned tools & processes, including communications, project planning, and support.
Help optimize and automate our internal processes, including Facility Onboarding.
Contribute to building a new AI-enabled framework for sales engagement and pipeline management—ensuring the teams are equipped and empowered to maximize efficiency in their workflows.
Play a central role in contact-related and internal data-driven initiatives that will ensure our information and reporting is hygienic and maintained.
Help drive accountability across the organization, ensuring transparency in product adoption, activities, and facilitate shifts in focus based on actual data.
Support the tools (i.e., Sales/Marketplace Activity Tracking) that ensure sales and operations managers know what is happening within their team and their supply, enabling effective and targeting management of markets and teams.
Collaboratively align on and support reporting to understand individual output, team output and the signals needed to address areas of underperformance.
Partner with Sales Enablement to provide training in areas of need.
Leverage experience from working with operators across markets and account types to provide cross-functional teams the insight needed to build appropriate solutions.
Participate in regular meetings with Revenue, Analytics, Salesforce Admins, Accounting, and Product stakeholders; support alignment and drive operational requirements.