Sales Operations Specialist

REXEL•Carrollton, TX

6h•Onsite

About The Position

Rexel USA is seeking a Sales Operations Specialist to join its team in Carrollton, Texas. The role provides sales support for branch and sales teams and develops and implements processes for deploying and adopting digital tools to increase sales productivity and make it easier for customers to do business. The specialist improves sales processes and operational efficiency, supports strategic initiatives related to inventory management, profitability, and timely delivery, and coordinates with sales, marketing, supply chain, and finance. The role also evaluates and optimizes sales technology and analytics tools, analyzes data to inform decisions and support process improvements, and provides training and documentation for sales teams. It executes standard regional sales processes while adapting them to local market needs, and assists with order processing and customer service, including escalation of complex or urgent issues. Rexel USA is an electrical products and related supplies distributor with more than 460 warehouse storefront locations across the United States. The company describes its workplace as inclusive and diverse and offers professional development and career advancement opportunities.

Requirements

At least 3 years of experience in sales, procurement, and/or operations.
Experience working with CRM systems, such as Dynamics, and sales analytics tools.
Experience in project management.
High school diploma or GED required.
Knowledge of the electrical distribution industry, current market, customers, suppliers, and competitors.
Understanding of the sales process through the lifecycle of an order.
Solid presentation skills.
Strong communication and interpersonal skills, including the ability to collaborate effectively with cross-functional teams.
Ability to prioritize workload and seek process and productivity improvements.

Nice To Haves

Experience in the electrical distribution industry.
Four-year bachelor's degree.

Responsibilities

Identify delays and inefficiencies in order fulfillment and customer processes, and optimize the sales process.
Lead strategic initiatives to improve operational efficiency and customer satisfaction, including inventory management, business profitability, and timely delivery.
Collaborate with sales, marketing, supply chain, and finance teams to align sales operations with business objectives.
Evaluate, implement, and optimize sales technology systems, including CRM software, sales automation tools, and analytics platforms.
Analyze data to identify trends, inform decisions, improve processes, and support sales initiatives using business tools.
Support sales teams with training and documentation.
Maintain sales process policies, procedures, and best practices.
Lead the process standard for new local initiatives.
Execute standard sales processes in the region and enhance or adapt them to local market needs and challenges.
Assist with order processing and standard customer service requests, and escalate complex or urgent customer service issues to ensure timely resolution.
Perform other duties as assigned.