Sales Operations Specialist

Electrolux•Charlotte, NC

2d•Hybrid

About The Position

Join us to create change and have an impact in homes around the world. At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. This position will be based in the Charlotte, NC HQ; hybrid work policy model. As a Sales Support Specialist, Consumer Direct Interaction, you will play a critical role in supporting the growth of Electrolux's aftermarket business by ensuring seamless operational execution across key national retail partners, including Lowe's, Home Depot, Best Buy, and Walmart. Working closely with Sales, Supply Chain, Customer Service, Logistics, and other cross-functional teams, you will manage customer operations, optimize order fulfillment and inventory performance, resolve complex operational challenges, and drive process improvements that enhance service levels and business results. The ideal candidate is customer-focused, proactive, highly analytical, detail-oriented, and accountable, with strong problem-solving abilities and a passion for delivering operational excellence and continuous improvement.

Requirements

Bachelor's degree
2+ years of experience in Sales Operations, Customer Service, Account Support, or a related field.
Experience analyzing data and developing reports to monitor customer and operational performance.
Proficiency with Microsoft Excel and business systems used for order management, reporting, and customer support.
Ability to manage multiple priorities in a fast-paced environment while collaborating effectively across cross-functional teams.

Responsibilities

Manage customer orders, inventory, and fulfillment activities for assigned retail accounts.
Resolve order, inventory, shipment, and EDI-related issues through collaboration with internal and external stakeholders.
Monitor operational performance through reporting, open-order management, and service-level tracking.
Investigate, dispute, and resolve retailer compliance deductions and chargebacks.
Coordinate replenishment, inventory allocation, and stock management to support customer demand.
Support customer communications, escalations, invoicing, and day-to-day operational requests.
Identify and implement process improvement opportunities that enhance efficiency, service levels, and operational performance.
Lead customer operational reviews and provide recommendations to improve execution and business results.