Sales Operations Specialist

ALMO CORP • Philadelphia, PA

5d

About The Position

This position is responsible for supporting daily operational and systems-related issues that occur with all Fulfillment customers, including those related to Service Level Agreements. What you will do in this role: Review late-order dashboards, emails and reports daily to resolve issues and meet Service Level Agreements for all Fulfillment customers Function as the primary point of contact for Customer Service, Sales and IT to resolve day-to-day customer facing issues. Work closely with Corporate Operations and individual DCs to ensure shipping in a timely manner, shipping according to individual customer requirements, and that all Customer SLAs are being met Work to keep compliance chargebacks to a minimum and customer satisfaction at a maximum by managing Service Level Agreement adherence across all Fulfillment customer accounts. Act as a liaison between Accounting and Inside Sales to ensure all Fulfillment customer(s) A/R are being kept as clean as possible at all times Coordinate with both Sales and Upper Management to enforce MAP compliance Coordinate with Sales and Product Management to execute inventory reserves for key customers and promotions Perform ad hoc reporting as needed.

Requirements

• Bachelors degree or equivalent work experience
• Strong verbal and written communication skills
• Proficiency in Microsoft Office: Word, Excel and PowerPoint
• Excellent problem solving ability
• Ability to multi-task and exceed customer expectations and responsiveness
• Sound analysis and critical decision making skills
• Accuracy, reliability, and dependability are a must.
• Able to work well with others, both inside and outside the office.

Nice To Haves

• Working background in the consumer electronics, consumer goods and/or appliance industry preferred

Responsibilities

• Review late-order dashboards, emails and reports daily to resolve issues and meet Service Level Agreements for all Fulfillment customers
• Function as the primary point of contact for Customer Service, Sales and IT to resolve day-to-day customer facing issues.
• Work closely with Corporate Operations and individual DCs to ensure shipping in a timely manner, shipping according to individual customer requirements, and that all Customer SLAs are being met
• Work to keep compliance chargebacks to a minimum and customer satisfaction at a maximum by managing Service Level Agreement adherence across all Fulfillment customer accounts.
• Act as a liaison between Accounting and Inside Sales to ensure all Fulfillment customer(s) A/R are being kept as clean as possible at all times
• Coordinate with both Sales and Upper Management to enforce MAP compliance
• Coordinate with Sales and Product Management to execute inventory reserves for key customers and promotions
• Perform ad hoc reporting as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level