Sales Operations Specialist

Driven Brands Inc.•United States of America - Remote NC, NC

3d•$7 - $95,000•Onsite

About The Position

Automotive Training Institute (ATI) is a leading coaching and consulting company dedicated to helping automotive repair shops achieve operational excellence and growth. We provide tailored coaching, robust training programs, and innovative solutions designed to drive success for our clients. Our team is passionate about making a difference in the automotive industry, and we are looking for an enthusiastic Inside Sales Representative to join our dynamic team. The Inside Sales Representative will serve as a crucial link between our prospective clients and the Sales team. The ideal candidate will possess a keen ability to clarify client needs, deliver compelling sales presentations, and manage post-sales support. This role demands a blend of exceptional communication skills, analytical thinking, and a customer-centric approach to ensure a seamless and positive experience for our clients.

Requirements

Bachelor's degree in business, marketing, or equivalent experience preferred.
2+ years of experience in inside sales, sales operations, or a similar role.
2+ years of automotive experience highly preferred.
Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
Strong communication skills with the ability to build rapport with clients and collaborate effectively with internal teams.
Analytical mindset with the ability to interpret sales data and generate actionable insights.
Detail-oriented with a focus on accuracy and data integrity.
Proven ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
Knowledge of sales processes and best practices.
Experience with sales forecasting and pipeline management preferred.
Ability to adapt to changing priorities and thrive in a dynamic and evolving organization.

Responsibilities

Act as an extension of the Sales team by preconsulting with prospective customers via phone, email, and other digital communication channels to clarify needs.
Gather all applicable financial reports, sales management reports or estimates to begin preparing analysis for shop owner consultation.
Begin sales presentations with consultants and initiate a warm handoff
Support sales gathering all relevant documents and information for seamless handoff to coaching staff.
Build and maintain strong relationships with prospects through effective communication, follow-up, and customer service to ensure a positive experience.
Manage the sales pipeline, tracking leads, opportunities, and sales activities in CRM systems (Salesforce) to ensure accuracy and effectiveness.
Collaborate with sales teams, marketing teams, and other stakeholders to optimize lead generation efforts, marketing campaigns, and sales initiatives.
Analyze sales data and metrics to identify trends, patterns, and key performance indicators (KPIs) related to sales performance and customer behavior.
Provide insights and recommendations to sales teams and management to inform strategic decision-making and optimize sales performance.
Support the implementation and optimization of CRM systems, sales technology platforms, and sales processes to enhance efficiency and effectiveness.
Assist in the development and execution of sales strategies and initiatives to drive revenue growth and achieve business objectives.
Support the development and maintenance of sales performance dashboards and reports to track key metrics such as pipeline, win rates, and revenue forecasts.
Collaborate with sales leadership to develop sales forecasts and targets based on historical performance and market trends.
Monitor and evaluate sales processes to identify inefficiencies and recommend improvements to streamline operations and increase productivity.