Sales Operations Segment Lead, RPS and USI Retirement

T. Rowe Price•Baltimore, MD

22h•Hybrid

About The Position

The Sales Operations Segment Lead serves as the day-to-day Sales Operations partner for T. Rowe Price’s Retirement Plan Services (RPS) and US Intermediaries (USI) Retirement segments. The role combines business partnership, support for in-year sales planning, and execution leadership to translate segment priorities into Global Sales Management (GSM) capability needs, operating rhythms, and measurable outcomes. As lead of the RPS and USI Retirement GSM pod, this position connects the segments with the broader GSM organization and reports to the Global Head of Sales Operations. The role leads segment-aligned GSM initiatives and GSM contributions to complex sales-execution priorities involving multiple functions, stakeholders, processes, tools, and business segments. It provides recommendations to leadership, evaluates and refines incoming requests, and ensures agreed priorities are carried out effectively and consistently. The position also aligns segment needs with global sales frameworks and capabilities, applies scalable practices while accommodating defined segment requirements, identifies opportunities for shared solutions, and improves the effectiveness and scalability of sales execution.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
At least 8 years of total relevant work experience.
Experience leading complex sales execution, commercial operations, or related cross-functional programs.
Ability to integrate business priorities with process ownership, analytics, technology, enablement, change, and governance considerations.
Clear written and verbal communication, active listening, storytelling, and stakeholder-management skills.
Ability to work through ambiguity while maintaining transparency, accountability, disciplined execution, and follow-through.
Demonstrated ability to influence, build alignment, and drive outcomes across teams without formal authority.

Nice To Haves

Experience in retirement plan services, intermediary or wholesale distribution, asset management, financial services, or another complex, relationship-driven distribution environment.
Demonstrated success partnering with senior sales or business leaders and translating strategy into operating priorities and disciplined execution.
Experience across several Sales Operations disciplines, such as planning and forecasting, business reviews, performance rhythms, pipeline and account planning, coverage and territory design, or go-to-market planning.
Experience coordinating cross-functional work involving business, analytics, enablement, marketing, product, technology, and operational partners.
Strong judgment in prioritization, sequencing, governance, and trade-off management, including the ability to constructively challenge incoming demand.

Responsibilities

Serve as the primary day-to-day Sales Operations partner to senior leaders across the RPS and USI Retirement segments, developing an understanding of their strategies, distribution models, growth priorities, sales practices, leadership agendas, and operating context.
Assess business priorities for GSM implications, capability needs, trade-offs, and recommended next steps; clarify objectives, identify gaps, and recommend practical paths forward in leadership discussions.
Contribute business context and recommendations to prioritization and sequencing decisions, escalating material cross-segment, resource, or global-standard trade-offs as appropriate.
Distinguish needs that can be addressed with existing GSM capabilities from those that may require broader capability development.
Lead segment application of sales-execution rhythms, governance, sales-process standards, coverage and territory practices, and other core GSM capabilities.
Establish recurring GSM routines with clear ownership, consistent follow-through, and appropriate senior-leader participation.
Lead segment-aligned GSM initiatives and GSM contributions to RPS and USI Retirement initiatives, coordinating cross-functional working groups when appropriate.
Translate agreed priorities into execution plans with clear GSM owners, milestones, measures, dependencies, and risks; help segment leaders identify required business decisions and ownership.
Evaluate requests by connecting them to business outcomes, relevant capabilities, and appropriate intake or governance processes.
Assess the operating-model, data, enablement, technology, and change implications of business needs, and reduce reactive work and one-off solutions through clearer standards and repeatable practices.
Lead the RPS and USI Retirement GSM pod and ensure connectivity between the segments and the wider GSM organization.
Build shared context across GSM and with partners including Marketing, Product, and Technology; coordinate delivery across functions, clarify handoffs, and connect capability and execution leaders with the business.
Surface dependencies, recurring patterns, capacity constraints, and risks early enough to support prioritization and sequencing; support consistent intake, triage, portfolio visibility, governance, and decision rights.
Partner with GSM and other functional contributors to align priorities, quality, and follow-through, and share business context and effective practices with colleagues.
Bring segment evidence, recurring needs, and operating insights into GSM capability roadmaps, including the Global Sales Operations center of excellence.
Identify recurring needs that could benefit from global practices, reusable solutions, or improvements to existing capabilities; apply global frameworks with defined segment flexibility and challenge unnecessary bespoke processes and workarounds.
Partner with GSM process and capability owners to improve standards, playbooks, governance, measures, and capability health.
Use data, stakeholder feedback, and process-health indicators to identify improvement, innovation, and automation opportunities and strengthen the seller experience in partnership with GSET.
Establish feedback loops, adoption measures, performance reporting, and scalable practices that can be reused across segments or regions; contribute to communities of practice and transfer effective methods across teams.

Benefits

Competitive compensation
Annual bonus eligibility
Generous retirement plan
Hybrid work schedule
Health and wellness benefits, including online therapy
Paid time off for vacation, illness, medical appointments, and volunteering days
Family care resources, including fertility and adoption benefits
Employee stock purchase plan with matching contributions
Medical, dental, and vision coverage
Tuition assistance
Wellness programs, including fitness reimbursement and an Employee Assistance Program
Flexible and remote work opportunities