Sales Operations Segment Lead, RPS and USI Retirement

T. Rowe Price • Baltimore, MD

7d • $122,000 - $261,000 • Hybrid

About The Position

The Sales Operations Segment Lead serves as the day-to-day Sales Operations partner for the Retirement Plan Services (RPS) and USI Retirement segments. The role combines business partnership, in-year sales planning enablement, and execution leadership to translate segment priorities into GSM capability needs, operating rhythms, and measurable outcomes. As lead of the RPS and USI Retirement GSM pod, this position connects the segments with the broader Global Sales Management organization.

The role leads segment-aligned GSM initiatives and GSM contributions to complex sales execution priorities across functions, stakeholders, processes, tools, and business segments. It provides recommendations to leadership, assesses and refines incoming demand, and ensures agreed priorities are executed effectively and with discipline. The role partners with segment teams to align business needs with global sales frameworks and capabilities, apply scalable practices while accommodating segment-specific requirements, identify opportunities for shared solutions, and improve the effectiveness and scalability of sales execution.

The position reports to the Global Head of Sales Operations and supports the RPS and USI Retirement segments within the broader Global Sales Operations model. It is eligible for hybrid work, with up to one day per week from home. FINRA licenses are not required and will not be supported for this role.

Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience.
• At least 8 years of total relevant work experience.
• Experience leading complex sales execution, commercial operations, or related cross-functional programs.
• Ability to integrate business priorities with process ownership, analytics, technology, enablement, change, and governance considerations.
• Clear written and verbal communication, active listening, storytelling, and stakeholder-management skills.
• Ability to work through ambiguity while maintaining transparency, accountability, disciplined execution, and follow-through.
• Proven ability to influence, build alignment, and drive outcomes across teams without formal authority.

Nice To Haves

• Experience in retirement plan services, intermediary or wholesale distribution, asset management, financial services, or another complex, relationship-driven distribution environment.
• Demonstrated success partnering with senior sales or business leaders and translating strategy into operating priorities and disciplined execution.
• Experience across several Sales Operations disciplines, such as planning and forecasting, business reviews, performance rhythms, pipeline and account planning, coverage and territory design, or go-to-market planning.
• Experience coordinating cross-functional work involving business, analytics, enablement, marketing, product, technology, and operational partners.
• Strong judgment in prioritization, sequencing, governance, and trade-off management, including the ability to challenge incoming demand constructively.

Responsibilities

• Serve as the primary day-to-day Sales Operations partner to senior leaders across the RPS and USI Retirement segments.
• Develop an understanding of segment strategies, distribution models, growth priorities, sales practices, leadership agendas, and operating context.
• Assess business priorities to identify GSM implications, capability requirements, trade-offs, and recommended next steps.
• Clarify objectives, identify gaps, and recommend practical paths forward in leadership discussions.
• Contribute business context and recommendations to prioritization and sequencing decisions, escalating material cross-segment, resource, or global-standard trade-offs when appropriate.
• Distinguish business needs that can be met through existing GSM capabilities from those that may require broader capability development.
• Lead the segment application of sales execution rhythms, governance, sales process standards, coverage and territory practices, and other core GSM capabilities.
• Establish recurring GSM routines that provide clear ownership, consistent follow-through, and appropriate senior-leader participation.
• Lead segment-aligned GSM initiatives and GSM contributions to RPS and USI Retirement initiatives, coordinating cross-functional working groups when appropriate.
• Translate agreed priorities into execution plans with GSM owners, milestones, measures, dependencies, and risks, and help segment leaders identify required business decisions and ownership.
• Evaluate incoming requests against defined business outcomes, relevant capabilities, and appropriate intake or governance processes.
• Assess operating-model, data, enablement, technology, and change implications of business needs.
• Reduce reactive work and recurring one-off solutions by establishing clearer standards and repeatable operating practices.
• Lead the RPS and USI Retirement GSM pod, ensuring connectivity between the segments and the wider GSM organization.
• Build shared context across GSM and with partners including Marketing, Product, and Technology.
• Coordinate GSM delivery across functions, clarify handoffs, and connect accountable capability and execution leaders with the business.
• Surface dependencies, recurring patterns, capacity constraints, and risks early to support deliberate prioritization and sequencing.
• Support consistent intake, triage, portfolio visibility, governance, and decision-rights practices across the segments.
• Partner with contributors across GSM and other functions to align priorities, quality, and follow-through for segment outcomes.
• Share business context, knowledge, and effective practices with colleagues to strengthen Sales Operations capability.
• Bring segment evidence, recurring needs, and operating insights into GSM capability roadmaps, including the Global Sales Operations center of excellence.
• Identify recurring patterns that could benefit from global practices, reusable solutions, or improvements to existing capabilities.
• Apply global frameworks with defined segment flexibility and challenge unnecessary bespoke processes, reports, templates, and workarounds.
• Partner with GSM process and capability owners to improve standards, playbooks, governance, measures, and capability health.
• Use data, stakeholder feedback, and process-health indicators to identify opportunities for improvement, innovation, automation, and a stronger seller experience in partnership with GSET.
• Establish feedback loops, adoption measures, performance reporting, and scalable practices that can be reused across segments or regions.
• Contribute to communities of practice and transfer effective methods across teams.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior