Sales Operations Manager

BambooHR • Utah | Remote, UT

2d • Hybrid

About The Position

The Sales Operations Manager supports BambooHR’s revenue organization by improving sales productivity, efficiency, and effectiveness through optimized sales processes, systems, and operational workflows. The role partners with Sales leadership and cross-functional teams to understand operational challenges, translate business requirements into scalable solutions, and deliver initiatives that support revenue growth.

This individual contributor role has no supervisory responsibilities and reports to the Sr. Manager, Sales Operations. The initial focus is supporting Expansion Sales within the Revenue Flow and Integrity team, working closely with a designated partner. The position combines business partnership and project ownership with revenue technology administration, troubleshooting, and ongoing operational support. It is a Utah-based hybrid position requiring regular in-office days each week.

Requirements

• At least 3 years of experience in Sales Operations, Revenue Operations, Business Operations, Salesforce Administration, or a related role.
• Strong working knowledge of Salesforce leads, contacts, accounts, opportunities, reporting, and core sales workflows.
• Experience supporting, improving, or administering sales processes, business systems, or revenue technologies.
• Ability to translate business requirements into practical, scalable operational solutions.
• Ability to investigate complex issues, identify root causes, and recommend effective solutions using data and sound judgment.
• Experience identifying opportunities for automation, reduced manual effort, and improved operational efficiency.
• Strong project management skills, including requirements gathering, planning, testing, documentation, and implementation.
• Clear verbal and written communication skills, including the ability to explain technical or complex information to nontechnical stakeholders.
• Experience collaborating with business leaders and cross-functional teams.
• Strong attention to detail, ability to manage competing priorities, and a proactive approach to independently owning responsibilities and following through.
• Willingness to learn new technologies, business processes, and operational responsibilities as organizational needs evolve.
• Must pass background and credit checks as a condition of employment.

Nice To Haves

• Hands-on LeanData administration, including building, modifying, troubleshooting, or optimizing routing graphs; LeanData Fundamentals or Advanced certification.
• Salesforce Administrator certification or advanced Salesforce configuration experience.
• Experience administering or implementing tools such as Outreach, ZoomInfo, LinkedIn Sales Navigator, Chili Piper, Attention AI, Clay, 1Mind, or similar platforms.
• Experience with lead routing, territory management, lead-to-account matching, opportunity management, and sales rules of engagement.
• Experience supporting inbound acquisition, outbound sales, account management, or customer expansion, particularly in a B2B SaaS organization with complex sales processes.
• Familiarity with forecasting, pipeline management, the opportunity lifecycle, and sales performance reporting.
• Experience with Salesforce integrations, workflow automation, revenue technology architecture, implementations, migrations, or cross-functional process improvements.
• Experience using AI and automation to streamline operational workflows, improve efficiency, and reduce manual work.
• Bachelor’s degree in Business Administration, Information Systems, or a related field.

Responsibilities

• Partner with Sales leadership and assigned sales segments to understand business needs, address operational challenges, and improve sales processes, productivity, and performance.
• Evaluate workflows, identify inefficiencies and root causes, and design scalable process improvements and automations that reduce manual work.
• Support implementation, administration, integration, and optimization of revenue technologies, including Salesforce-connected applications and sales productivity tools.
• Partner with the internal Salesforce Administration team to scope, troubleshoot, test, and implement enhancements, automations, and fixes that meet business requirements.
• Manage operational projects independently from requirements gathering and solution design through implementation, testing, documentation, and stakeholder communication.
• Support sales processes, lead and opportunity management workflows, territory assignments, and rules of engagement.
• Investigate and resolve system, process, and data issues affecting sales productivity or revenue flow, and assist with the Sales Operations helpdesk queue as needed, prioritizing revenue-impacting issues.
• Collaborate with Sales, Marketing Operations, Revenue Analytics, Salesforce Administration, and other partners to align solutions with broader business objectives.
• Use Salesforce reporting and operational data to identify trends, investigate issues, evaluate process effectiveness, and measure results after launch.
• Maintain clear documentation of business processes, system configurations, workflows, and dependencies.
• Help stakeholders prioritize competing needs by explaining expected impact, capacity constraints, and dependencies, and recommending maintainable solutions.

Benefits

• Comprehensive health, life, and disability insurance.
• Four weeks of vacation, 12 company holidays, parental leave, and volunteer time off.
• 401(k) plan with up to 6% company match.
• $2,000 Paid-Paid Vacation bonus.
• Employee Assistance Program through Headspace.
• Professional development.
• Flexible work arrangement with regular in-office days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed