Sales Operations Manager

AdaptX, Inc.•Seattle, WA

20d•$82,000 - $92,000

About The Position

AdaptX is seeking a Sales Operations Manager to support a high-velocity sales organization through process design, systems optimization, and data-driven operational rigor. The role combines hands-on CRM and workflow expertise with analytical skills to improve clarity and predictable execution across the sales lifecycle. The position will help enable revenue growth by strengthening pipeline visibility and ensuring disciplined, consistent sales operations in a fast-paced startup environment. The role partners with sales leadership and cross-functional teams to improve pipeline management, forecasting, lead handoffs, sales tooling, reporting, and operational processes. It also supports onboarding, documentation, data governance, territory planning, quota setting, and compensation modeling. AdaptX encourages applicants with diverse backgrounds and experiences, even if they do not meet every listed qualification.

Requirements

3–5 years of experience in sales operations, revenue operations, or a related role.
Hands-on CRM administration experience with HubSpot, Salesforce, or similar, including workflow automation and reporting.
Ability to build dashboards, analyze data, and translate insights into actionable recommendations.
Experience supporting forecasting, pipeline management, and sales performance tracking.
Experience leveraging AI to improve sales operations, sales processes, or forecasting.
Familiarity with sales methodologies such as MEDDIC, SPIN, or Challenger, and how they map to CRM workflows.
Experience managing sales tools such as sequencing platforms, call intelligence tools, or data enrichment systems.
Strong analytical skills and proficiency in Excel or Sheets; BI tool experience is a plus.
Understanding of lead lifecycle management, territory planning, and quota processes.
Excellent written and verbal communication skills, including the ability to translate operational complexity into clear guidance.
Ability to work in a fast-paced, high-growth environment with evolving processes and priorities.

Nice To Haves

Experience in a healthcare, health-tech, or SaaS organization.
Familiarity with revenue operations frameworks and best practices.
HubSpot or Salesforce certification(s).
Exposure to go-to-market tooling such as Clari, Gong, Outreach, or ZoomInfo.
Experience supporting cross-functional initiatives involving Marketing, Finance, and Customer Success.

Responsibilities

Own and optimize CRM workflows, maintaining data accuracy, pipeline hygiene, and consistent usage across the sales team.
Build and maintain dashboards, reports, and forecasting models that show pipeline health, conversion trends, and revenue performance.
Partner with Sales Leadership to define operating rhythms, including weekly pipeline reviews, forecasting cadences, and KPI tracking.
Drive continuous improvement across the sales lifecycle through process redesign, automation, and workflow optimization.
Support onboarding and training for new sales team members on systems, processes, and tools.
Ensure compliance with internal controls and data governance standards.
Maintain audit-ready documentation for sales processes and revenue operations workflows.
Stay current on sales technologies, CRM enhancements, and operational best practices.
Streamline lead management, including routing, scoring, and handoffs between Marketing, SDRs, and AEs.
Manage sales tools, including CRM, sequencing tools, and call intelligence platforms, covering configuration, integrations, and user enablement.
Analyze sales performance data to identify bottlenecks, trends, and opportunities to improve efficiency.
Support territory planning, quota setting, and compensation modeling with data-driven insights.
Develop and maintain documentation for sales processes, playbooks, and best practices.
Coordinate alignment with Marketing, Customer Success, and Finance to support smooth handoffs and consistent reporting.