Sales Operations Manager

Jacuzzi Group•Atlanta, GA

8h•$75,000

About The Position

The Sales Operations Manager leads the Sales Admin team and ensures accurate, timely processing of sales paperwork. The role develops team members and improves operational efficiency by overseeing day-to-day operations, onboarding, training, workload distribution, performance tracking, and process improvement. The manager partners with Sales leadership to strengthen sales operations and support nationwide sales goals. Compensation is based on experience, starting at $75,000, with annual bonus potential.

Requirements

At least 5 years of experience in sales operations.
A proven track record of improving sales processes and performance metrics.
Strong analytical skills and experience with data analysis and reporting.
Familiarity with CRM systems and sales analytics tools.
Excellent organizational skills and attention to detail.
Strong communication and interpersonal skills to facilitate collaboration across teams.
Ability to manage multiple tasks and priorities and adapt to changing situations.
A problem-solving mindset and the ability to think strategically and innovatively.

Nice To Haves

Experience in the home improvement or consumer goods industry.
Experience leading teams or projects.

Responsibilities

Oversee the Sales Operations team and ensure accurate, timely review of sales contracts, paperwork, and Salesforce documentation across all markets.
Develop and maintain standard operating procedures, workflows, and reference materials to improve consistency, accuracy, and operational efficiency.
Manage daily team operations, including staffing, scheduling, workload distribution, task assignments, and changing priorities, to meet processing deadlines and service-level expectations.
Lead onboarding, training, coaching, and development of Sales Operations Specialists, establishing clear performance expectations and accountability.
Oversee AI-driven sales document processing, identify deficiencies, and implement improvements to increase accuracy and reduce delays.
Assign tasks and escalations according to team members’ skills and capacity, and ensure daily task completion.
Analyze sales metrics, trends, and forecasts to identify growth opportunities and provide actionable recommendations to leadership.
Oversee Salesforce utilization.
Identify and implement process and system improvements to streamline workflows, reduce errors, and improve overall sales team effectiveness.
Perform other duties as assigned.