Sales Operations Manager, Marketplace

Collectors • Jersey City, NJ

5d • $125,000 - $169,000

About The Position

Collectors is seeking a Sales Operations Manager to build the systems, insights, and operating processes that enable its fast-growing Marketplace commercial team to scale. This is a build role focused on the infrastructure and data used to manage accounts, track performance, monitor business health, and generate market intelligence. The position reports to the Director, Marketplace Growth & Strategy. It may be based in the Santa Ana, California or Jersey City, New Jersey offices; remote and hybrid candidates will also be considered. Candidates living within a one-hour commute of an office are required to work onsite most of the time. The role partners across the commercial team and with Finance and Analytics.

Requirements

• At least 7 years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role supporting a sales, business development, or account management organization.
• Strong analytical skills and advanced proficiency in Google Sheets and/or Excel.
• Demonstrated experience building sales reporting, dashboards, and performance measurement frameworks.
• Strong communication and stakeholder-management skills, including the ability to partner across Account Management, Finance, Product, Analytics, and leadership.
• Ability to operate in an ambiguous, fast-moving, zero-to-one environment and build processes where little infrastructure exists.
• Familiarity with cohort analysis, LTV, CAC, retention, and other marketplace or customer-growth metrics.

Nice To Haves

• Hands-on experience with a professional CRM system.
• Experience in a marketplace, e-commerce, or two-sided platform business; collectibles or trading-card experience is a plus.
• Experience with data visualization tools such as Lightdash, Looker, Tableau, or similar.
• SQL proficiency and comfort working directly with a data warehouse.
• Experience or exposure to customer loyalty programs.
• Experience as an early operations hire or building a Sales/Revenue Operations function within a growing team.

Responsibilities

• Build and maintain dashboards and reporting for pipeline, account performance, business trends, and growth opportunities.
• Establish consistent processes for forecasting, pipeline management, performance measurement, and business-health reporting.
• Support implementation and ongoing administration of the CRM, including reporting, workflow design, data structure, and team adoption.
• Improve and scale operational workflows for seller and partner onboarding.
• Own sales data quality and reporting accuracy across commercial systems.
• Identify process improvements, automate manual work, and improve commercial organization efficiency as it scales.
• Support Marketplace operating routines, including business reviews, QBRs, planning, and cross-functional reporting in partnership with Finance and Analytics.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, and educational assistance benefits for full-time employees.
• 401(k) matching plan.
• Flexible time off for salaried employees.
• Ten company-paid holidays for regular, full-time employees.
• Discounts on select grading services for approved submissions.
• Flexible schedules may be available, with teams offering varying shifts.
• Team celebrations, holiday events, and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed