E-Commerce Specialist (Marketplace Operations)
About The Position
The E-Commerce Specialist supports day-to-day operations across HYH America’s online marketplace channels, including Amazon Vendor Central and Seller Central, Walmart.com, Target Plus, and Weee!. Reporting to the E-Commerce Manager, the role helps oversee marketplace channels, product content, listing quality, and inventory availability. The specialist works closely with design, marketing, operations, sales, supply chain, and logistics teams to keep marketplace channels accurate and running smoothly. This is a full-time, exempt position based fully on-site at the company’s Irvine, California office. The position includes writing, editing, and publishing product content; maintaining listing data; monitoring inventory and availability; responding to customer and order issues on seller-fulfilled channels; and working with marketplace partner teams to resolve listing, catalog, and account issues. The specialist also tracks competitors, pricing, reviews, and category trends and helps document standards and best practices for marketplace content and maintenance. The role requires the ability to remain stationary and operate office equipment for prolonged periods. The schedule may include weekends, holidays, or hours outside normal business hours to match business operations, and travel may be required up to 20%. HYH America states that it is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the listed protected bases.
Requirements
- 1–2 years of experience in e-commerce, online marketplace operations, or a related role.
- Hands-on experience with at least one major marketplace platform, such as Amazon Vendor Central, Amazon Seller Central, Walmart Seller Center, Target Plus, or Weee!.
- Experience maintaining product listings and supporting marketplace operations, order issues, or inventory coordination.
- Proficiency in Microsoft Excel, including data organization and analysis such as PivotTables and lookup functions.
- Ability to monitor basic marketplace performance metrics, organize data, and summarize findings clearly.
- Strong written English for product copy and cross-functional communication.
- Attention to detail and problem-solving skills.
- Ability to manage multiple assignments, resolve routine operational issues, and escalate complex matters appropriately.
- Ability to remain in a stationary position and operate office equipment for a prolonged period.
- Ability to work a schedule aligned with business operations, including weekends, holidays, and/or times outside normal business hours.
- Ability to travel as business needs require, up to 20%.
Nice To Haves
- Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
- Experience in CPG, food and beverage, or grocery e-commerce.
- Familiarity with marketplace promotions, Amazon Advertising/Sponsored Products, or similar advertising tools.
- Experience with Helium 10, Jungle Scout, ERP systems, or inventory/order management software.
- Proficiency in Microsoft PowerPoint.
Responsibilities
- Write, edit, and publish product titles, bullet points, descriptions, images, and enhanced/A+ content according to platform style guides and requirements.
- Conduct keyword research to improve search visibility and conversion.
- Set up new items and maintain accurate listing data across channels, including attributes, pricing, images, and compliance information.
- Help establish and document standards, templates, and best practices for listing creation, content distribution, and ongoing maintenance.
- Regularly audit live listings and correct suppressed, inaccurate, or incomplete content.
- Monitor inventory levels and online product availability, and flag out-of-stock and overstock risks early.
- Respond to customer inquiries on seller-fulfilled channels and promptly resolve order issues.
- Open and manage support cases with marketplace partner teams to resolve listing, catalog, and account issues.
- Collaborate with Sales, Marketing, Design, Supply Chain, and Logistics to maintain accurate and consistent product content, imagery, and information across marketplace platforms.
- Coordinate with internal teams to address marketplace operational needs and resolve product-related issues.
- Track competitors, pricing, reviews, and category trends as a subject matter expert for the product categories.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
