Sales Operations Manager

Figma•San Francisco, NY

11d

About The Position

Figma is seeking an experienced Sales Operations Manager to partner with the Sales team for the Mid-Market, Enterprise, and Strategic segments. As part of the Regional Sales Operations team, this role will serve as a business partner and help Figma Sales scale revenue across self-service and assisted sales motions. The position is available from Figma’s US hubs and remote locations, with New York City preferred. The role partners with the SVP of AMER Sales and cross-functional teams to support forecasting, operating cadence, organizational planning, and data-driven decision-making. It also builds intelligence systems and uses AI tools and workflows to improve operational processes and deliver actionable sales insights.

Requirements

At least 5 years of sales operations experience; experience in a high-growth SaaS environment is preferred.
Strong analytical and technical skills, including expertise in Salesforce, SQL, and BI tools, specifically Sigma.
Demonstrated experience leveraging AI tools to generate sales insights, including hands-on experience with Claude Code and Codex.
Strong communication skills and ability to translate complex analysis into clear, actionable insights.
Ability to deliver sophisticated models, spreadsheets, and executive presentations to senior leadership.

Nice To Haves

Deep SQL knowledge.
Experience with Sigma and Gong.

Responsibilities

Serve as a strategic advisor to the SVP of AMER Sales, translating business performance, market trends, and field insights into recommendations that shape regional priorities, investment decisions, and growth.
Assist with forecasting for Mid-Market, Enterprise, and Strategic segments, bringing rigor and repeatability to pipeline reviews.
Lead and elevate operating cadences, including MBRs, QBRs, and weekly forecast reviews, by synthesizing trends, surfacing risks and opportunities, and supporting timely leadership decisions.
Recommend headcount, organizational design, quota structures, and book-of-business allocation to help the segments scale efficiently and equitably.
Build and maintain dashboards, performance reports, and automated insights that use AI to shorten the time from data to action for sales and finance leadership.
Deploy AI tools and workflows to improve operational processes, including pipeline analysis, forecasting accuracy, and identification of patterns in rep performance and segment health.
Partner with Sales Systems, Finance, and Data Science to uphold data quality and governance standards and ensure leadership insights are trustworthy, timely, and actionable.