Sales Operations Manager – Kohl’s
About The Position
The Sales Operations Manager is the primary operational resource for driving revenue and margin for the Cuisinart business at Kohl’s Department Stores. The role covers demand planning, forecasting, inventory management, point-of-sale and trend analysis, purchase order management, and ongoing monitoring of business trends and operational performance. The manager works cross-functionally with Cuisinart teams and directly with Kohl’s contacts to communicate and address business issues promptly. This position reports to the National Account Manager for Kohl’s. The position is remote, with a preference for candidates in the Central or Eastern time zones. Work is performed in a professional office environment and involves prolonged periods of sitting, computer use, and standard office equipment.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 5 years of experience in forecasting, budgeting, and demand planning, along with business analytics or a financial role in the consumer products industry; equivalent retail buying and planning experience, or a combination of these backgrounds, may be considered.
- Experience working with or within retail buying and planning.
- Proficiency in Microsoft Excel and PowerPoint.
- Ability to draw insights from multiple complex data sets and incorporate them into decision-making.
Nice To Haves
- Prior Kohl’s experience is highly preferred.
- Experience with the Kohl’s vendor portal (K-Link) and program planning system (KP2) is desirable.
Responsibilities
- Work with Demand Planning, Sales, and Kohl’s on forecasting, inventory planning, and order planning.
- Partner with Customer Service and Sales Operations to allocate inventory to purchase orders weekly and meet customer compliance standards.
- Submit monthly item-level forecasts, make necessary ad hoc adjustments, and inform the planning team of significant additions, removals, or changes.
- Hold monthly meetings with customers’ planning and replenishment teams to review item-level trends and align on future order flow to support the sales plan.
- Lead monthly Demand Review Meetings with Demand Planning and Finance, reviewing prior-month results, expectations for the remainder of the year, and item-level over- and under-performance against forecast.
- Coordinate customers’ domestic and import orders with Supply Chain, including planning and availability dates.
- Work with Sales and Accounting to reconcile monthly and quarterly customer vendor-income true-ups.
- Partner with the Sales Director and Account Managers on monthly business reviews, weekly point-of-sale reports, and monthly retailer presentations.
- Track promotional sales performance against expectations and help develop future shipment plans based on results.
- Provide monthly financial updates and analyze key operational and sales performance metrics in depth.
- Create ad hoc reports based on current and future business needs.
- Develop working knowledge of the assigned business, products, consumers, and competing products.
- Partner with Sales Operations and Customer Service to keep drop-ship items in stock.
Benefits
- Medical, dental, and vision coverage
- Short- and long-term disability insurance
- Paid parental leave
- Paid time off
- 11 paid holidays
- Two paid volunteer days
- Employee product discounts
- 401(k) plan with employer contributions
- Eligibility for certain benefits may vary based on employment status and plan terms.
- Eligible to participate in Conair’s annual bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
