Sales Operation Manager, Advertising

Expedia Group•Seattle, WA

7d•$110,500 - $155,000

About The Position

The Expedia Group Advertising (EGA) Field Operations team plays a critical role in enabling business growth through scalable processes, effective systems, and operational excellence. We partner closely with Sales, Marketing, Salesforce, Analytics, and Ad Operations teams to improve productivity, streamline workflows, and deliver data-driven solutions that help the organization operate more efficiently. We are seeking a Sales Operations Manager, Advertising to lead complex operational initiatives that improve sales effectiveness and support business scale. In this role, you will evaluate current processes, identify opportunities for improvement, design and implement solutions, and measure success through data and performance analysis. You will be responsible for initiatives that span lead and opportunity management, account planning, go-to-market processes, workflow automation, reporting, analytics, and business transformation efforts. Working cross-functionally, you will influence stakeholders across the organization and help shape the future of our advertising sales operations strategy.

Requirements

Bachelor's degree, Master's degree, or equivalent professional experience
5+ years of relevant experience with a Bachelor's degree or 3+ years of relevant experience with a Master's degree
Advanced Salesforce expertise, including experience as a Salesforce power user or administrator
Strong analytical skills with advanced Excel proficiency and working knowledge of SQL and AI-enabled data analysis tools
Demonstrated ability to influence and communicate effectively with senior leaders and cross-functional stakeholders
Experience managing multiple complex programs simultaneously while maintaining strong project documentation and organizational rigor
Strong program and project management skills, including planning, prioritization, execution, and change management
Experience analyzing business processes, identifying operational improvements, and implementing scalable solutions
Familiarity with technology, travel, advertising, media, or related industries
Strong business acumen with experience partnering closely with sales and marketing organizations
Ability to apply business strategy and customer needs to process, technology, and operational design decisions
Excellent written and verbal communication skills with the ability to tailor messaging for diverse audiences
Proven ability to navigate ambiguity, solve complex problems, and drive measurable business outcomes
Experience building stakeholder relationships and influencing decisions without direct authority
Strong attention to detail combined with the ability to balance strategic thinking and operational execution

Responsibilities

Design, implement, and optimize workflows and operational processes that improve sales productivity, efficiency, and effectiveness
Partner with Sales, Marketing, Salesforce, Analytics, and Ad Operations teams to gather requirements, identify business challenges, and develop scalable solutions
Lead initiatives related to lead management, opportunity workflows, account design, account planning, and go-to-market processes for new products and solutions
Evaluate and implement automation, reporting, and data-driven tools that improve operational performance and decision-making
Investigate business challenges, analyze data, and translate findings into actionable recommendations and business requirements
Measure the effectiveness of programs and process improvements through data analysis, stakeholder feedback, and performance metrics
Develop business cases and quantify opportunities to support investments in process improvements and operational enhancements
Lead complex cross-functional projects, establish project plans, define milestones, and drive execution against business objectives
Serve as a trusted advisor to stakeholders and senior leaders by providing operational expertise and strategic recommendations
Identify project risks, develop mitigation plans, manage budgets where applicable, and communicate progress to stakeholders
Create clear and effective communication materials, documentation, presentations, policies, and training resources
Support change management and adoption efforts by partnering with internal teams on training and enablement initiatives
Collaborate with Field Operations partners responsible for sales planning, territory design, compensation programs, incentives, and sales enablement to drive broader operational success
Maintain awareness of advertising, technology, travel, and media industry trends to identify opportunities for process innovation and continuous improvement