Sales Operations Lead

Mobile Cooling Solutions•Katy, TX

9d•Hybrid

About The Position

Igloo Products Corp. is an iconic, fast-growing American brand known for its exceptional and durable coolers designed to meet everyday needs. For more than 75 years, Igloo has been a leader in the housewares industry and has evolved into a high-growth lifestyle brand, inspiring outdoor experiences centered around fun, family, and friends. Founded in 1947 as a metalworking shop that brought fresh cold water to Texas workers in the field, and later inventing the Playmate, Igloo has grown into America’s most recognizable brand of ice chests. The Igloo story spans more than 75 years of delivering coolness to the world. Today, Igloo has over 90% brand awareness, is #1 in market share in the U.S., and is a pioneer in sustainability within its category through the launch of biodegradable coolers and products made with post-consumer recycled resin and other sustainable materials. Igloo also has a growing direct-to-consumer (DTC) business, allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands, creating the opportunity to globally grow both brands together. Built on a legacy of quality and innovation, we are seeking a Sales Operations Lead to join our team and support our continued growth. The Sales Operations Lead (by Channel) is a pivotal role responsible for overseeing and optimizing sales operations within a specific channel (Sporting Goods, Commercial & Premium, Drug & Grocery, etc.). This position ensures the effective execution of sales strategies, process improvements, and data analysis to drive sales performance and achieve revenue goals. The ideal candidate will have a strong background in sales operations, excellent analytical skills, and the ability to multi-task and collaborate effectively with cross functional teams.

Requirements

high school diploma or equivalent.
Minimum of 2-3 years in customer service, order management and/or sales operations is mandatory.
Highly organized and process-driven
Strong communicator, both written and verbal
Demonstrates curiosity and a proactive, self-starter mindset
Cross-functional collaboration – effectively partners with Sales, Customer Service, Finance, Supply Chain, and Marketing
Operational excellence – drives efficiency, standardization, and continuous improvement
Project management – able to manage multiple priorities, timelines, and stakeholders
Solid understanding of order management, pricing, and forecasting processes
Intermediate proficiency in Excel and data analysis
Experience with ERP systems (e.g., Oracle, Salesforce, SAP)
All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Nice To Haves

Four-year college degree.
Bachelor’s degree in business administration, sales, marketing or a related field.
Previous Oracle experience
Experience working in consumer products

Responsibilities

Develop and implement sales operations strategies tailored to the specific channel.
Collaborate with the Sales Director to ensure alignment and execution with Channel specific goals and objectives.
Own end-to-end customer pricing integrity within SharePoint, ensuring all initial price loads and changes are executed swiftly and accurately, with complete SKU coverage and alignment to commercial agreements.
Obtain and distribute accurate and consistent product data across retailer portals, including SKU details, attributes, and specifications.
Partner with Marketing and Product teams to ensure complete and accurate product content for item set up and retailer listings (images, descriptions, features).
Identify and implement process improvements to enhance sales productivity and efficiency within the channel.
Ensure consistent application of best practices and standard operating procedures. (e.g. retailer set up forms, item set up forms, new product development requests, quality testing forms)
Analyze sales performance data to identify trends, opportunities and areas for improvement.
Build sales presentations to assist the Sales Director to help tell our brand and product stories.
Leverage and optimize sales technology and automation tools to drive efficiency and performance.
Partner with Sales leadership to elevate retailer relationships and deliver a best-in-class omni-channel experience across both in-store and digital channels through strong customer engagement and service excellence.
Work closely with marketing, finance, product and other departments to ensure alignment and support for channel specific sales initiatives.
Drive effective communication and collaboration across teams to achieve common goals.
Work within a business pod supported by Sales, Sales Operations, Customer Service and Logistics.
Create an atmosphere of visionary thinking by fostering an environment where individuals can see and pursue their career.
Perform other related duties and responsibilities as assigned in support of commercial execution and customer experience objectives.