Sales Operations Lead

O-I•Perrysburg, OH

About The Position

The Sales Operations Lead serves as the primary point of contact for assigned key customer accounts, supporting customer success and coordinating execution across forecasting, supply planning, customer service, and commercial operations. The role works at the intersection of customers, Sales, Supply Chain, Finance, Customer Service, and Operations to align priorities and achieve business goals. The position is designed to support career growth. The successful candidate initially owns customer relationships and operational execution for assigned accounts, then may take on larger and more complex customers, greater strategic responsibility, and expanded business ownership as experience and impact grow. Potential career progression includes higher-level sales operations, account management, customer strategy, and commercial leadership roles.

Requirements

Bachelor's degree in Business, Supply Chain, Operations, Finance, or a related field, or equivalent experience.
At least 3 years of experience in account management, customer service, supply chain, commercial operations, or a related field.
Strong communication and relationship-building skills.
Ability to manage multiple priorities and work effectively across teams.
Analytical mindset and strong problem-solving abilities.
Self-starter mentality and desire to learn, grow, and take on increasing responsibility.

Nice To Haves

Experience in a matrixed or cross-functional organization.
Junior account management, customer-facing operations, or supply chain experience is identified as a potential background for candidates seeking greater commercial exposure.

Responsibilities

Own day-to-day execution and customer success for assigned accounts, serving as a trusted partner and primary point of contact.
Drive forecasting, supply planning, and service performance to meet customer needs and business goals.
Proactively identify risks, solve problems, and lead cross-functional teams to deliver solutions and maintain a seamless customer experience.
Partner with Sales, Supply Chain, Finance, Customer Service, and Operations to align priorities and close gaps to plan.
Monitor account performance, contract commitments, and key business metrics; communicate progress, risks, and recovery plans.
Take increasing ownership of customer relationships and business results as the role expands to larger accounts and commercial responsibilities.