Sales & Operations Lead

Embarc•Sutter Creek, CA

About The Position

Embarc is hiring a full-time Sales and Operations Lead for its new Sutter Creek cannabis dispensary, which is expected to open in late 2026. The role supports customer experience and sales initiatives, store operations, team leadership, and inventory operations. It requires a strong focus on customer experience, sales performance, community engagement, organization, and compliance with company policies and state regulations. The position is non-exempt and operates in a retail store open 365 days a year. Evening, weekend, and holiday shifts are required based on business needs. Base hourly pay is $22.36. Company-wide, team members average approximately $7.68 per hour in tips; tips are not guaranteed and may vary by shift, business levels, and seasonality. The position is covered under the UFCW Local 5/8 Collective Bargaining Agreement.

Requirements

Strong leadership and communication skills with staff and vendors.
Deep understanding of customer experience and driving sales.
Highly organized and detail-oriented, with the ability to prioritize multiple responsibilities.
Ability to lead and motivate a team in a fast-paced retail environment.
Proficiency in retail systems, compliance software, and reporting tools.
Ability to safely lift and carry up to 35 pounds.

Nice To Haves

Proven track record of using training and resources to drive customer experience and sales.
Experience with the Treez POS system.
Leadership or supervisory experience in retail.
Experience with computerized inventory and compliance systems.

Responsibilities

Lead the front-of-house team in providing an exceptional experience for customers and employees while exceeding sales goals.
Engage with customers on the sales floor, answer questions, and recommend products.
Champion brand education and product knowledge training.
Drive selling behaviors to achieve sales metrics and employee performance goals.
Build customer retention through company loyalty programs.
Communicate and execute sales and marketing initiatives.
Execute visual merchandising to uphold company standards.
Participate in community engagement, field marketing, social media, and events.
Partner with management to monitor and respond to customer reviews across platforms.
Supervise daily store operations to ensure efficiency and compliance.
Oversee opening and closing procedures, cash handling, and merchandising.
Support implementation of company policies, legal regulations, and operational improvements.
Address facilities issues to maintain an excellent customer experience.
Train and coach team members while fostering learning, development, and accountability.
Serve as a key point of contact between store management and staff.
Help build a culture aligned with the organization's core values.
Recommend improvements and escalate issues when needed.
Champion change and operational improvements.
Assist with inventory intake, counts, pricing, transfers, recalls, stocking, and compliance.
Maintain accurate counts and records in METRC and POS systems.
Support recurring audits, spot checks, and cycle counts.
Ensure compliance with state and local cannabis regulations.