Sales Operations Lead

Snap•Chicago, NY

12d•Hybrid

About The Position

The mission of the Sales Strategy & Operations group is to maximize ads business growth and performance by being the objective, trusted partner to the Sales Leadership – through strategic planning, cross-functional collaboration and operational excellence. Your role will be aligned to the North America Large Customer Sales (LCS) team, which focuses on driving advertiser revenue growth via depth of brand / business unit spend across the largest and most prominent Fortune 500 advertisers. Within this role, you’ll collaborate with Sales Leadership and Cross Functional Partners such as Agency, Marketing, Product and Finance to identify areas of market opportunity, craft plans to capture those opportunities and reinforce the operational backbone of the Sales team. You will also work closely with Sales Leaders to track pipeline health and forecast revenue growth. This role plays a critical role in spearheading critical initiatives that power the Sales team’s growth and success.

Requirements

Problem solving and analysis to solve business problems, including AI, spreadsheet analytical skills.
Experience in working independently, managing multiple concurrent projects and driving strategic and operational initiatives in a cross-functional environment.
Ability to evolve in a highly-dynamic environment - prioritizing initiatives, defining milestones or KPIs and driving results with ownership and adaptability.
Communication and Interpersonal skills with experience developing and presenting business and technical content to peers and other audiences.
Experience partnering with a Sales Organization and Sales Leadership.
Commitment to supporting team with creativity and empathy.
Exposure and/or interest for the media and advertising market.
Analytical rigor and program management / operational skills.
Knowledge of Salesforce CRM and data visualization platforms (e.g. CRM Analytics, Looker/Google Data Studio, Tableau).
Minimum qualifications: 7+ years experience involving analytical rigor and program management/operational skills typically seen in, but not restricted to, functions like Management Consulting, Sales/Business Operations, Finance or other similar functions.
Bachelor's degree in related field, or equivalent experience.

Responsibilities

Be a strategic partner to vertical groups and leaders, provide revenue reporting & insights, and proactively seek to improve the Americas LCS business in a data-driven way.
Identify business insights both internally and leveraging external market intelligence.
Establish and embed critical metrics to guide the team’s behaviors and evaluate progress.
Create strategies and define commercial tactics to grow revenue, active customers, product adoption and sales productivity.
Define actionable plans to execution.
Involve, align and manage to drive a successful implementation.
Support weekly revenue forecasting and partner with Sales leaders on reporting their weekly numbers.
Leverage sales pipeline data and direct sales input to develop review materials and ad hoc analyses.
Project management: Support sales leadership by driving critical projects and strategic initiatives to support revenue growth.
Systematize best practices in the sales process and continuously improve critical workflows by leveraging AI tools.
Identify education and tooling needs for the Sales team and work with other Sales Ops team members and cross-functional partners to address.
Identify areas of market opportunity and gaps to prioritize customer segments accordingly.