Sales Operations Coordinator - work a school-day shift!

Standard Imaging Inc•Middleton, WI

19d

About The Position

Standard Imaging is seeking a detail-oriented, curious, and proactive Sales Operations Coordinator to support its sales team. The position serves as an operational backbone for the sales department, with responsibility for order processing, CRM administration, reporting, lead generation, and business development support. The coordinator works cross-functionally with Sales, Marketing, Production, and Accounting, and serves as a point of contact for internal colleagues and customers around the world. The role also offers exposure to cross-functional projects assigned by sales leadership. The position is scheduled to work during school hours, with no nights or weekends. It is described as suitable for someone seeking meaningful work while maintaining family priorities.

Requirements

Excellent organizational skills and a high level of attention to detail.
Experience working with ERP and CRM systems; Salesforce is preferred.
Strong written and verbal communication skills, including comfort communicating directly with customers.
Ability to manage multiple priorities and deadlines in a fast-paced, cross-functional environment.
Proficiency with Microsoft Office, particularly Excel.
A curious, continuous-learning mindset, demonstrated through thoughtful questions, openness to new perspectives, and a drive to improve processes and outcomes.

Nice To Haves

Experience in sales operations, sales support, order processing, or a related administrative role.
Experience with international order processing and payment methods, including letters of credit, wire transfers, and proforma invoicing.
Experience in medical device, healthcare, or B2B manufacturing environments.
Experience supporting trade shows or corporate events.

Responsibilities

Handle sales administrative tasks, including quote preparation, sales order processing, backlog logistics, and monthly reporting.
Confirm purchase orders, verify quote and order accuracy, and track purchase order logistics and fulfillment.
Communicate proactively with customers about delivery timing, late shipments, and shipment tracking.
Communicate with customers about order status and complex shipment and payment terms, including letters of credit, wire payments, and proforma invoicing.
Serve as the sales team's subject-matter expert and lead trainer for CRM and sales system administration, including opportunities, contacts, quoting, and digital sales tools.
Maintain and update customer records, kit quote templates, price matrices, pricing, and product descriptions across sales systems.
Identify and help implement improvements to quote processing and CRM integration.
Prepare and support sales reporting for board meetings, forecasts, prospect lists, sales by state and country, international distributor performance, and post-order follow-up.
Convert inbound leads into qualified sales opportunities and route them to the appropriate account manager.
Support US distributors by phone and email, qualifying leads based on budget, authority, need, and timing.
Facilitate OEM-related ordering, backlog, and reporting.
Manage demo equipment inventory, including coordination for trade shows, chapter meetings, try-and-buy programs, and beta tests.
Complete related sales order and RMA paperwork and manage shipping logistics for timely delivery to and return from events.
Partner with Marketing to plan and execute trade shows and other meetings, including ESTRO, ASTRO, AAPM, large chapter meetings, and international meetings.
Coordinate event logistics, registrations, and administrative details.