Sales Operations Case Manager

AICA Orthopedics, P.C.•Marietta, GA

11d•$58,000 - $70,000•Onsite

About The Position

AICA Orthopedics is seeking a Sales Operations Case Manager in Marietta, GA. This on-site role is ideal for individuals with experience in PI case management, paralegal work, or legal assistance, who are looking to transition to the provider side within a sales department. The role involves working directly with account managers and sales leadership across 21 Atlanta locations. The position offers a salary range of $58K–$70K plus a bonus and provides direct exposure to revenue strategy and sales leadership, with a clear growth path as the sales operations function scales. The company has 21 locations, over 400 team members, and 25 years of experience in Atlanta.

Requirements

2+ years PI or medical case management (law firm, provider, or revenue cycle)
CRM and case management system proficiency (Salesforce, NextGen, ECM, or comparable)
Strong organizational skills in a high-volume environment
Clear communicator across legal, clinical, and sales teams

Nice To Haves

Experience on both the provider and legal sides of PI
Familiarity with liens, settlement processes, and attorney collections
Revenue cycle, sales operations, or healthcare operations background

Responsibilities

Own PI case workflows from intake through resolution
Keep records complete, compliant, and audit-ready
Advance stalled cases with attorney offices and insurance carriers
Coordinate complex cases across clinical, legal, and revenue teams
Ensure data accuracy across Salesforce, NextGen, and ECM to prevent billing and collections from being blocked
Pull and distribute operational reports for sales leadership accurately and on schedule
Identify and resolve workflow gaps before they affect the team's revenue outcomes
Document processes as the sales function scales
Manage calendar, coordinate meetings, and prepare briefings for the EVP of Growth (transitional, first 90-120 days)
Draft internal and external correspondence on behalf of the EVP (transitional, first 90-120 days)