Sales Operations Associate

Arrow•Alpharetta, GA

8h•Hybrid

About The Position

The Sales Operations Associate provides day-to-day sales support and customer service for assigned accounts, primarily involving indirect sales. The role supports high levels of service and customer satisfaction while maintaining efficient corporate operational processes. It serves as a liaison among Arrow’s internal teams, vendor resources, and customers, and takes a proactive, timely approach to customer needs. The position processes routine and smaller customer orders, reviewing purchase orders for accuracy and resolving discrepancies before order entry. It enters orders into Arrow’s ERP system and coordinates with shared services teams on complex issues. The associate reviews order backlogs to determine effective fulfillment while balancing cost, customer delivery expectations, and vendor availability. The role responds to customer requests concerning orders, returns, confirmations, invoices, credit status, expediting, and shipping. It documents product return or maintenance cancellation requests in an Oracle ERP system and evaluates them against established guidelines. The associate also manages open orders, service requests, and returns through billing; reviews vendor shipment, entitlement, and billing status; and researches and resolves vendor invoice discrepancies. Customer quoting activities may also be included, in accordance with customer-specific strategies and processes. The position is hybrid, with two days in the office and three days working from home. The stated annual hiring range is $26.83–$32.79 per hour; actual compensation may vary based on location, experience, education, and skill level.

Requirements

Typically requires a two-year degree and 2–4 years of experience, or a high school diploma with equivalent related experience.
May require specific certifications.
Knowledge and skills developed through formal training or considerable work experience.
Ability to work within established procedures with a moderate degree of supervision.
Ability to identify problems and relevant issues in straightforward situations, assess them using standard procedures, and make sound decisions.

Responsibilities

Provide day-to-day sales support and customer service for assigned accounts, primarily those with indirect sales.
Act as a liaison among internal Arrow teams, vendors, and customers, and communicate proactively about customer needs.
Process routine and smaller customer orders by reviewing purchase orders for accuracy, including freight terms, transportation, pricing, specifications, part numbers, and customer requirements.
Resolve order discrepancies with customers before entering orders and coordinate with shared services teams on complex issues.
Review order backlog and determine fulfillment approaches that balance product cost, customer delivery expectations, and vendor availability.
Respond to customer requests about orders, returns, confirmations, invoices, credit status, expediting, and shipping requirements in accordance with service agreements.
Document product return and maintenance cancellation requests in Oracle ERP and accept or reject them according to established guidelines.
Manage open orders, service requests, and returns from entry through billing; review vendor shipment, entitlement, and billing status.
Research and resolve vendor invoice discrepancies involving price, quantity, goods or services receipts, freight, or tax codes.
May manage customer quoting activities in line with customer-specific strategies, quoting processes, and order management.