Sales & Operations Advisor in Training

DriveTime • Salem, VA

15h

About The Position

DriveTime Family of Brands is hiring a Sales & Operations Advisor in Training to support customers and dealership operations. The role helps create a positive dealership experience by assisting customers throughout the purchasing process, following up with prospective customers, supporting test drives and vehicle presentations, and helping complete sales paperwork. The advisor also contributes to daily dealership operations, inventory presentation, and showroom organization; uses internal technical systems; and works with sales and management teams to meet dealership goals. The position includes cross-training and a multi-phase certification process, with increasing responsibility in sales and operations.

Requirements

• High school diploma or GED required, or equivalent experience.
• At least 1 year of experience in hospitality, sales, and/or retail in a fast-paced, customer-facing environment.
• 1–3 years of related work experience.
• Ability to progress through multi-phase Level 1 and Level 2 learning certification, taking on increasing responsibility for sales and operations.
• Positive attitude and willingness to learn and grow.
• Valid driver's license and acceptable driving record for the previous 3 years.
• At least 18 years of age.
• Ability to pass a drug test and background check.

Nice To Haves

• Associate or bachelor's degree.

Responsibilities

• Greet customers professionally and help create a positive dealership experience.
• Assist Sales & Operations Advisors with vehicle features, pricing, financing basics, and dealership services during the purchasing process.
• Follow up with internet leads, phone inquiries, and showroom guests.
• Schedule appointments and maintain communication with prospective customers by phone, text, and email using the expected nurture strategy.
• Support test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations across departments as needed.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Use internal technical systems to support dealership operations and the customer journey.
• Work with sales and management teams to support dealership goals.
• Cross-train in multiple dealership functions and complete assigned tasks.
• Contribute to a positive, energetic, team-oriented workplace and adapt to changing priorities and business needs.

Benefits

• Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
• 401(k).
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Professional growth and advancement opportunities.
• Tuition reimbursement.
• Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
• Competitive pay.
• Monthly bonus share and sales contests.
• Training and development, including opportunities to certify at higher levels and participate in manager training programs.
• Paid time off for full-time roles, including wellness days, holidays, and personal time.
• Sunday closure, supporting consistent schedules and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED