Sales Operations Administrator
About The Position
The Sales Operations Administrator provides administrative and operational support to the Sales Operations team, with primary responsibility for customer account setup, pricing administration, customer master data maintenance, and sales support activities. This entry-level role works closely with department leader and partners across Sales, customer service, finance, pricing, marketing, and other business functions to ensure customer information, pricing records, and sales-related data are accurately and consistently maintained across company systems. The position provides hands-on experience in customer onboarding, pricing processes, account maintenance, reporting support, and commercial operations workflows. The Sales Operations Administrator plays an important role in maintaining data accuracy, supporting internal stakeholders, and helping deliver strong customer experience.
Requirements
- High school diploma or equivalent required
- An equivalent combination of education and relevant experience may be considered.
- 1 – 2 years’ experience in customer service, sales support, business administration, data administration, or a related field.
- Proficiency with Microsoft Excel, Outlook, Word, and PowerPoint.
- Accurate data entry and effective data management skills.
Nice To Haves
- Associate degree in Business Administration, Marketing, Finance, or a related field preferred.
- Internship or administrative experience in a business environment is preferred.
- Experience with ERP, CRM, or customer management systems is a plus.
Responsibilities
- Create, update, and maintain customer accounts within ERP and CRM systems.
- Process new customer requests, required documentation, and onboarding forms.
- Create and maintain bill-to, ship-to, and customer location records.
- Process account changes, consolidations, acquisitions, transfers, and extensions.
- Maintain customer hierarchy structures, territory assignments, and account ownership records.
- Audit customer master data for completeness and accuracy.
- Support customer data cleanup and standardization initiatives.
- Process customer pricing requests, updates, and routine maintenance activities.
- Assist with contract pricing, customer-specific pricing, and program maintenance.
- Review pricing discrepancies and coordinate corrections with the appropriate teams.
- Support pricing uploads, validation, documentation, and approval records.
- Assist with promotional pricing and rebate program administration as assigned.
- Provide timely support to sales representatives and internal stakeholders.
- Assist with territory assignments, account ownership updates, and account transitions.
- Coordinate workflow requests among Sales, Customer Service, Finance, Pricing, and Operations.
- Assist with customer program setup and ongoing maintenance.
- Support sales initiatives, reporting requests, and operational projects as assigned.
- Help track open requests and escalate issues when necessary.
- Maintain accurate data across CRM, ERP, and related business systems.
- Perform routine audits, data validation, and quality checks.
- Assist with sales reporting and basic data analysis requests.
- Identify data inconsistencies and help coordinate corrective actions.
- Support continuous improvement of Sales Operations processes and documentation.
- Maintain departmental documentation, files, and records.
- Track assigned requests and support timely completion.
- Participate in team meetings and cross-functional projects.
- Assist with special projects and other related duties as assigned
Benefits
- Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
- Paid Time Off - Vacation, Sick, Holidays and Personal Time
- 401K with generous company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
