Sales & Marketing Experience Coordinator

Palmetto Bluff Investments • Bluffton, SC

2d

About The Position

The Sales & Marketing Experience Coordinator supports experiential marketing initiatives that showcase the Palmetto Bluff ownership lifestyle. Working across departments, the coordinator arranges guest visits, events, and prospect communications to deliver a seamless, personalized experience from initial inquiry through onsite engagement. The position also supports Sales through lead coordination, marketing fulfillment, and accurate database management.

The role coordinates Discovery Visits, VIP visits, media stays, and other guest experiences, managing logistics such as reservations, lodging, dining, activities, transportation, welcome amenities, itineraries, and pre-arrival communications. It works with internal departments, vendors, partners, and guests to ensure visits and events run smoothly. The coordinator also supports events, sponsorship activations, Artist in Residence programming, partnership experiences, and public relations experiences.

Additional responsibilities include coordinating inbound real estate inquiries and lead routing, maintaining prospect and guest records, assisting sales associates with CRM use and reporting, generating reports and prospect lists, maintaining marketing collateral and welcome-gift inventory, and supporting expense tracking and billing reconciliation. The position requires standard hours of 9:00 a.m. to 5:00 p.m., with flexibility for occasional evenings and weekends for scheduled events and guest experiences.

Requirements

• College degree in sales, marketing, hospitality, business, or another related field.
• Two to three years of experience working in a similar position.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Professional phone skills and excellent customer service.
• Ability to organize, prioritize, meet deadlines, and multitask.
• Ability to work in a fast-paced environment.
• Familiarity with Salesforce.com.
• Strong technical skills and a mindset for leveraging databases and workflow-oriented software.
• Ability to deliver high-quality work quickly in a dynamic organization under pressure.
• Availability to work standard hours of 9:00 a.m. to 5:00 p.m., with flexibility for occasional evenings and weekends to support scheduled events and guest experiences.

Nice To Haves

• Experience with HubSpot and Propertybase.

Responsibilities

• Coordinate and execute the Discovery Visit program, VIP experiential visits, media stays, and other marketing-related guest experiences.
• Manage visit logistics for prospective buyers, media, partners, and special guests, including reservations, lodging, dining, activities, transportation, welcome amenities, itineraries, and pre-arrival communications.
• Coordinate with Club departments, hospitality teams, Conservancy staff, recreational amenities, food and beverage teams, and other operational departments to schedule activities and execute visits and events.
• Prepare detailed guest itineraries and confirm reservations, activities, and experiential elements.
• Serve as the primary liaison for experiential visit coordination with internal departments, vendors, partners, and external guests.
• Assist with onsite and offsite events, sponsorship activations, Artist in Residence programming, and partnership experiences, including logistics, guest management, collateral fulfillment, and event support.
• Coordinate logistics and itineraries for media visits, influencer stays, and public relations experiences with the Experiential Marketing Manager and PR partners.
• Coordinate inbound real estate inquiries generated through marketing campaigns, ensuring timely communication, accurate lead attribution, and routing to the appropriate sales associate.
• Coordinate with Sales on prospect follow-up and visit planning.
• Maintain accurate prospect and guest records, communication preferences, and visit details in company databases.
• Assist sales associates with CRM use and reporting, and coordinate additional training or technical support with the Operations Manager and Database team as needed.
• Generate reports and prospect lists and assist with database maintenance, data cleanup, and related projects.
• Monitor inventory and fulfillment of marketing collateral, welcome gifts, branded materials, and experiential items.
• Assist with expense tracking, billing reconciliation, reporting, and follow-up related to visits and experiential marketing initiatives.
• Maintain current knowledge of campaigns, events, partnerships, and community offerings to support accurate communications and guest recommendations.
• Communicate professionally with prospects, members, media, vendors, and colleagues while maintaining confidentiality and brand standards.

Benefits

• Employer contribution toward medical coverage, beginning on the first day of the month following the date of hire.
• Employer contribution toward dental coverage, beginning on the first day of the month following the date of hire.
• Employer contribution toward vision coverage, beginning on the first day of the month following the date of hire.
• 401(k) plan with an employer matching contribution.
• Paid life coverage.
• Paid disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level