Marketing & Customer Experience Coordinator

Chicago Meat Authority•Chicago, IL

About The Position

Chicago Meat Authority (CMA), a food-industry processor located in Chicago’s historic Stockyards, is seeking a Marketing & Customer Experience Coordinator. The position supports marketing initiatives, sales operations, customer coordination, and new-product development across all customer channels. It coordinates marketing activities, maintains customer and product information, tracks projects, and facilitates communication among Sales, customers, and internal departments. The role is hands-on and cross-functional, working with Marketing, Sales, and Operations to support customer experience, the company’s brand, and commercial projects. The position is exempt, with an annual salary range of $50,000–$70,000 based on experience.

Requirements

Strong organizational and time-management skills, including the ability to manage multiple projects, deadlines, and priorities simultaneously.
Excellent written and verbal communication skills, with the ability to coordinate professionally across customers, Sales, Marketing, and other departments.
Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field; equivalent relevant experience may be considered.
Experience with Salesforce.com or other CRM systems.

Responsibilities

Coordinate trade shows, customer events, broker events, and related marketing materials.
Set up, track, and reconcile distributor rebates, promotions, and programs.
Coordinate social media, website and product content, and external company messaging.
Develop and maintain customer-facing documents, including external specifications, product sheets, point-of-sale materials, presentations, brochures, sell sheets, and sales collateral.
Coordinate packaging activities, including box printing, labels, branded packaging, and customer-facing artwork.
Coordinate Salesforce.com administration, including user access, data standards, opportunity fields, reports, dashboards, basic configuration, training, and data accuracy.
Coordinate customer and item code setup and maintenance across CMA customer channels.
Maintain the distributor stocking matrix, including items stocked at each distributor location and additions, discontinuations, or changes.
Support CMA customer channels, including foodservice, processors, ingredient customers, retail, brokered accounts, and other commercial accounts.
Coordinate customer requests beyond basic order entry, ensuring each has an assigned owner, next step, and due date.
Track samples, specifications, customer approvals, labels, packaging, and other commercialization requirements.
Maintain the new-product project tracker and coordinate meetings, status updates, and follow-up activities.
Coordinate customer communication on open projects and routine issues when Sales does not need to own the communication directly.
Route quality complaints and customer service issues to the appropriate functional owner, coordinate communication and follow-up, and track issues through resolution. Quality Assurance retains responsibility for investigating quality complaints and determining corrective actions.