Customer Experience Coordinator

TJX•Shreveport, LA

3d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience at Marshalls. The role oversees Associates at the front of the store to ensure prompt, courteous service and promote loyalty programs. The Coordinator leads by example through customer engagement and interaction, role models outstanding service, and helps maintain a clean and organized store. The position also supports front-end operations, Associate training, store priorities, safety, and shrink-reduction efforts.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience.
Six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience and role model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promote loyalty programs.
Train and mentor Associates on front-end principles and coach them on personalizing the customer experience while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Maintain a clean and organized store.
Perform other duties as assigned.