Customer Experience Coordinator

Weis Markets • Norristown, PA

8d

About The Position

The Customer Experience Coordinator oversees customer flow through the front end and helps ensure efficient checkout and courteous service. The role supports cashiers and lot attendants, monitors staffing and breaks, and helps resolve customer questions or concerns. It also performs checkout duties, maintains transaction and cash-handling accuracy, and follows security, company, and legal procedures. The position contributes to associate training, department sanitation, and smooth coordination with coworkers and store leadership. The role has no supervisory responsibilities.

Requirements

• Completed or working toward a high school diploma or GED.
• No prior experience required.
• Ability to perform each essential duty satisfactorily, with or without accommodation.

Responsibilities

• Direct customer flow through the front end and ensure sufficient checkouts are open to minimize wait times.
• Monitor associate breaks and lunches to maintain uninterrupted customer service.
• Greet customers, answer questions, and resolve concerns promptly and professionally.
• Follow customer checkout policies and enforce front-end procedures.
• Enforce security and cash-control procedures and conduct unannounced cashier audits.
• Assist cashiers with change, price checks, voids, and refunds.
• Monitor cashier and lot attendant performance and provide feedback to management.
• Participate in training and retraining front-end associates.
• Help enforce company policies, procedures, government regulations, and laws.
• Operate front-end scanning equipment and registers and perform checkout procedures, including bagging merchandise and placing it in customers' carts.
• Assist customer service by answering phone calls politely and positively, and use the intercom for announcements or pages.
• Maintain transaction accuracy, collect appropriate payment, and follow cash-drawer accounting and security procedures.
• Follow store and legal guidelines for tobacco and alcohol sales.
• Maintain knowledge of weekly ads, promotions, and store layout to answer customer questions.
• Maintain department sanitation by following cleaning schedules and guidelines, keeping work areas and equipment clean, meeting health and OSHA requirements, and disposing of trash properly.
• Cooperate with coworkers and superiors to support the department and store.
• Use company-provided personal protective equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED