Customer Experience Coordinator

Weis Markets•Norristown, PA

About The Position

The Customer Experience Coordinator directs customer flow through the Front End and ensures enough checkouts are open to serve customers efficiently with minimal wait times. The role monitors associate breaks and lunches to maintain uninterrupted service; greets customers, answers questions, and resolves concerns politely and professionally; and follows checkout policies to support customer satisfaction. The coordinator enforces security, cash-control, front-end, and store procedures; assists cashiers with change, price checks, voids, and refunds; conducts unannounced cashier audits; and monitors cashier and lot attendant performance, providing feedback to management. The role also participates in associate training and retraining, operates front-end scanning equipment and registers, completes checkout procedures, and assists customer service by answering calls and making intercom announcements. The position maintains transaction accuracy and proper cash-drawer accounting, follows applicable tobacco and alcohol sale guidelines, and stays informed about weekly ads, promotions, and store layout. It is responsible for department sanitation, following cleaning schedules and health and OSHA requirements, disposing of trash properly, cooperating with coworkers and supervisors, and using company-provided personal protective equipment. The position has no current supervisory responsibilities. Associates must be able to perform essential duties satisfactorily, with or without accommodation.

Requirements

Completed or in progress high school diploma or GED.
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Direct customer flow through the Front End and ensure sufficient checkouts are open to minimize customer wait times.
Monitor breaks and lunches to maintain continuous customer service.
Greet customers, answer questions, and promptly and professionally help resolve concerns.
Follow company policies for customer checkout.
Enforce security and cash-control procedures to identify and prevent losses.
Assist cashiers with change, price checks, voids, and refunds; conduct unannounced cashier audits.
Monitor cashier and lot attendant performance and provide feedback to management.
Follow and enforce front-end policies and procedures, and help train or retrain front-end associates.
Help enforce and follow company policies, procedures, government regulations, and laws.
Operate front-end scanning equipment and registers; complete checkout procedures, including bagging merchandise and placing it in customers’ carts.
Assist customer service by answering phone calls politely and positively, and use the intercom for announcements or pages.
Ensure transactions are accurate and collect appropriate payment, including cash, checks, electronic payments, and coupons.
Maintain security measures and cash-drawer accounting procedures to avoid overages and shortages.
Follow store and legal guidelines for tobacco and alcohol sales.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation, follow cleaning schedules and guidelines, keep work areas and equipment clean and well maintained, meet health and OSHA requirements, and dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations.
Use company-provided personal protective equipment.