Customer Experience Coordinator

The TJX Companies, Inc.•Manhattan, KS

13d•$14 - $14•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. The Coordinator trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The role coordinates register assignments, point-of-sale coverage, and breaks; responds to customer concerns; and helps ensure tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, supports training needs, and provides and accepts recognition and constructive feedback. The position also helps ensure compliance with labor laws, policies, and procedures; supports shrink-reduction and safety programs; and performs other duties as assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promote loyalty programs.
Lead by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding service.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefits
401(k) Associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
401(k) match, for associates meeting service or hours requirements
Medical, dental, and vision coverage, for associates meeting service or hours requirements
Health savings account (HSA), for associates meeting service or hours requirements
Health care flexible spending account (FSA), for associates meeting service or hours requirements
Life insurance, for associates meeting service or hours requirements
Short- and long-term disability, for associates meeting service or hours requirements
Paid parental leave, for associates meeting service or hours requirements
Paid holidays, vacation, and sick time, for associates meeting service or hours requirements
Auto and home insurance discounts, for associates meeting service or hours requirements
Scholarship program, for associates meeting service or hours requirements
Adoption assistance, for associates meeting service or hours requirements