Customer Experience Coordinator

TJX • Spanish Fork, UT

6d • Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience at a TJ Maxx store. The role oversees front-of-store Associates to help ensure prompt, courteous service and promote loyalty programs. The Coordinator leads by example, engages with customers, and helps maintain a clean and organized store while modeling outstanding customer service.

The position also supports front-end operations, Associate training and mentoring, store priorities, safety, and shrink-reduction efforts. The role requires a flexible schedule, including nights and weekends, and includes at least one year of retail experience and six months of leadership experience.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote a positive internal and external customer experience and model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
• Train and mentor Associates on front-end principles and coach them on personalizing the customer experience while promoting loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Communicate priorities and progress updates accurately and effectively with management and Associates.
• Give and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Maintain a clean and organized store.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision insurance for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed