Sales & Marketing Coordinator

Starwood Hotels•Austin, TX

About The Position

The Sales and Marketing Coordinator supports the Sales & Marketing team by performing general office and administrative duties, including sending emails, drafting proposals and contracts, loading bookings and rates into the property management system, and maintaining customer and company profiles. The coordinator may host client-facing opportunities and assist with selling guest rooms, catering services, and banquet facilities as directed. The role also provides high-level administrative support through research, statistical reporting, sensitive data collection and processing, guest issue resolution, and other related tasks. It involves communicating with clients and bookers, assembling sales and promotional materials, managing sales managers’ schedules and travel arrangements, coordinating meetings and events, recording meeting minutes when needed, and conducting hotel site tours for potential clients. Other duties may be assigned by the Director of Sales or leadership team.

Requirements

Post-secondary diploma or degree in a field related to the profession, or an equivalent combination of education and experience.
Two or more years of experience in a comparable position, or an equivalent combination of education and experience.
Strong administrative, organizational, and technical skills.
Proficiency in Microsoft Office, including Outlook, PowerPoint, and Word.
Detail-oriented and accurate.
Ability to manage multiple priorities, work toward goals, and meet deadlines.
Strong interpersonal skills and a guest-service orientation, with a sincere, friendly, and helpful personality.
Willingness to pitch in and assist colleagues with their job duties and work as a team player.
Excellent verbal and written communication skills.
Flexibility to meet the demands of a 24-hour operation and work a varying schedule to reflect hotel business needs.

Responsibilities

Answer telephone calls and respond to caller inquiries pleasantly.
Answer client and booker questions about property facilities and services, including hours, rates, room types, packages, promotions, entertainment, and restaurants.
Serve as a point of contact for clients and respond to questions and requests by phone and email.
Generate reports, prepare proposals and collection details, and coordinate with clients and suppliers.
Gather materials and assemble information packages, such as brochures, promotional materials, sales demonstration kits, welcome kits, and amenities.
Manage and maintain sales managers’ schedules, appointments, and travel arrangements.
Support the sales team by managing schedules, filing important documents, and communicating relevant information.
Arrange and coordinate meetings, events, and appointments.
Record, transcribe, and distribute meeting minutes when needed.
Conduct hotel site tours with potential clients.
Monitor, screen, respond to, and distribute incoming communications.
Assist in selling guest rooms, catering services, and banquet facilities as directed.
Perform research, prepare statistical reports, collect and process sensitive data, and resolve guest issues.
Perform other duties as assigned by the Director of Sales or leadership team.