Sales & Marketing Coordinator

New Mexico Piñon Coffee•Albuquerque, NM

3d•Onsite

About The Position

New Mexico Piñon Coffee is seeking a dependable, organized Sales & Marketing Coordinator to support sales, marketing, and administrative work while providing customer service in its Roastery Shop. This full-time role is divided across five days per week: three days supporting Sales & Administration and two days in the Roastery Shop & Customer Care. The position supports sales operations by preparing retailer and vendor documents, maintaining product and customer records, entering invoices into SAP, assisting with wholesale orders and sales reports, and tracking deadlines and projects. It also helps maintain product signage and promotional materials in accordance with established brand guidelines, organizes approved marketing assets, and coordinates sales and product information. In the Roastery Shop, the coordinator welcomes visitors, answers questions, recommends products, processes purchases and returns, responds to customer inquiries, and helps keep the shop clean, stocked, and organized. The work takes place in both office and retail settings and combines computer-based tasks with customer service, merchandising, and stocking. New Mexico Piñon Coffee’s mission is to enrich lives through its love of coffee, and it values Ownership, Passion, Improvement, Creativity, and Integrity.

Requirements

Strong organizational skills, attention to detail, and consistent follow-through.
Friendly, professional communication and a customer-first approach.
Confidence using Microsoft Excel, Word, and Outlook.
Comfort working with spreadsheets, invoices, data entry, and multiple software systems.
Ability to prioritize responsibilities, meet deadlines, and work independently.
Dependability, initiative, and care when handling confidential information.

Nice To Haves

Previous experience in administrative support, sales coordination, customer service, or a related role is preferred.
Experience with SAP or another ERP system is helpful.
Retail, wholesale, or consumer packaged goods experience is a plus.

Responsibilities

Prepare retailer forms, product submissions, vendor paperwork, and account documents.
Maintain accurate product details, pricing, customer information, and sales records.
Review and enter invoices from ecommerce and retailer platforms into SAP, and work with Accounting to resolve discrepancies.
Assist with wholesale orders, product samples, sales reports, and account follow-up.
Organize deadlines, outstanding requests, and assigned projects and keep them moving forward.
Create and update product signage, pricing materials, and basic promotional pieces using established brand guidelines.
Organize product images, descriptions, and approved marketing materials.
Coordinate the preparation and distribution of sales and product information.
Welcome Roastery Shop visitors, answer product questions, and offer recommendations.
Process purchases, returns, exchanges, and approved refunds.
Respond to phone and email inquiries about orders, shipping, and products.
Handle routine customer concerns professionally and coordinate follow-up when needed.
Keep the shop clean, inviting, stocked, and organized.