Sales & Marketing Coordinator

Arctic Kingdom

2d

About The Position

Arctic Kingdom delivers travel experiences across Canada’s North, including Blachford Lake Lodge near Yellowknife, Arctic Kingdom Expeditions in the High Arctic, and Torngat Mountains Base Camp in northern Labrador. The Sales & Marketing Coordinator supports marketing and communications, guest onboarding, ancillary revenue programs, and cross-functional coordination. The role maintains media assets and website content, supports social media and marketing campaigns, coordinates post-reservation guest communications and travel logistics, and assists with merchandise, online stores, and wholesale equipment sales administration. The coordinator works with Sales, Guest Services, Operations, functional managers, and external providers to help ensure accurate handoffs and a seamless guest experience.

Requirements

• At least 3 years of experience in marketing, sales coordination, guest services, hospitality, tourism, or a related field.
• Excellent written and verbal communication, customer service, organization, and attention to detail.
• Ability to manage multiple priorities independently and collaborate effectively in a remote, cross-functional team.
• Experience with CRM systems such as HubSpot.

Nice To Haves

• Familiarity with onboarding tools such as Arrows.
• Experience with social media management tools such as Sprout Social and digital asset management systems such as Canto.
• Experience with content creation, email marketing, e-commerce, online store administration, inventory, or order processing.

Responsibilities

• Maintain, tag, organize, and update media assets in Canto DAM.
• Monitor and respond to social media messages and comments through Sprout Social in a timely, brand-aligned manner.
• Draft captions, posts, and digital content, and support social media planning, scheduling, and content calendars for manager approval.
• Support marketing campaigns, promotions, email communications, presentations, private journey pitch decks, and collateral.
• Assist with basic photo and video editing, research, reporting, vendor coordination, and brand consistency across channels.
• Manage and maintain website content, including seasonal pricing updates and merchandise inventory and descriptions.
• Coordinate post-reservation guest onboarding under the direction of the Guest Services Manager.
• Use HubSpot CRM and Arrows to manage onboarding workflows, guest records, required forms, and follow-up tasks.
• Communicate with confirmed guests about pre-arrival requirements, travel documentation, and practical arrangements.
• Assist with flight details, clothing rentals, Yellowknife accommodations and activities, add-on services, and other travel logistics.
• Track outstanding information and deadlines, and prepare and distribute guest documents and pre-departure communications.
• Coordinate with Sales, Guest Services, Operations, and external providers to support accurate handoffs and a seamless guest experience.
• Support the development and ongoing operation of Arctic Kingdom and Blachford Lodge merchandise programs and online stores.
• Maintain product listings, descriptions, pricing information, order records, and inventory coordination; liaise with suppliers and fulfillment partners.
• Assist with wholesale equipment sales administration, including quotations, order processing, product information, documentation, and customer inquiries.
• Support promotion and administration of guest add-ons and other ancillary offerings, including basic reporting and process improvements.
• Manage competing deadlines and maintain accurate records and task tracking across shared systems.
• Collaborate with both functional managers to coordinate workload, communicate status, and respond to seasonal peaks and operational priorities.
• Support special projects and continuous improvements to workflows, guest communications, and internal coordination.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed