Sales Manager (Full Time)

Carter's•Shenandoah, TX

About The Position

As a full-time Sales Manager at Carter’s, you will represent the brand to growing families, helping customers find products for their children’s milestones and parenting journey. You will foster a welcoming and inclusive environment, make effective use of team members’ skills, and educate yourself and the team about product styles, features, and benefits. The role includes leading store operations and customer service, coaching employees, resolving customer concerns, supporting asset protection, and driving sales results.

Requirements

High school diploma or GED.
Effective and professional verbal and written communication skills.
Ability to manage multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Nice To Haves

A positive, solutions-oriented mindset.
A variety of skills and experiences.

Responsibilities

Become an expert in Carter’s brands and products to help families shop from preemie through size 14.
Welcome customers and assist them with product styles, features, and benefits.
Maintain a genuine customer focus on the sales floor.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omnichannel experience while coaching others.
Lead and execute an assigned business focus area through planning and follow-through.
Perform Leader on Duty supervisor responsibilities, drive results, and respond to customer concerns with timely, appropriate resolutions.
Use customer feedback to identify opportunities and implement actions to drive results.
Build customer loyalty through company-sponsored programs, including credit.
Give store team members consistent, in-the-moment feedback and raise performance concerns to the Store Manager.
Recognize exceptional performance through positive reinforcement and appreciation.
Support Asset Protection through customer service, safety awareness, and operational controls.

Benefits

Schedules designed to support work-life balance.
Health benefits.
Mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Tuition-free GED or bachelor’s degree options, or English as a second language learning through the Advance You Program.
Paid time off and holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development opportunities and programs.