Sales Manager (Full Time)

Carters Inc. • Kissimmee, FL

2d • Onsite

About The Position

The Full Time Sales Manager is a customer-facing leader who helps families find products for every stage of their parenting journey, from preemie through size 14. The role calls for a welcoming, inclusive leader who develops product and brand expertise, supports customers, and helps employees build their skills and succeed. Sales Managers lead assigned business focus areas, uphold service standards, and support store operations and asset protection.

Requirements

• High school diploma or GED.
• Positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Responsibilities

• Become an expert on Carter’s brands and products to help families navigate product needs from preemie to size 14.
• Welcome customers and assist them with product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omni-channel experience, and coach others to succeed.
• Plan and execute an assigned business focus area, following through in detail.
• Perform Leader on Duty supervisor responsibilities, drive results, and respond to customer concerns promptly with appropriate resolutions.
• Use customer feedback to identify opportunities and implement actions to drive results.
• Build customer loyalty through company-sponsored programs, including credit.
• Give store team members consistent, timely feedback and raise performance concerns to the Store Manager.
• Recognize strong performance through positive reinforcement and appreciation.
• Support Asset Protection through customer service, safety awareness, and operational controls.
• Provide availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Advance You program offering tuition-free GED or bachelor’s degree completion, or English as a second language learning.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Training, development programs, and opportunities for professional and personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED