Full Time Sales Manager

Michaels Stores•New York, NY

4d•$18 - $23•Onsite

About The Position

The Sales Manager leads and champions a high-performing selling culture across the store, driving sales results and an engaging customer experience. The role oversees front-end and service operations and ensures consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports sales and service KPIs through leadership, customer-focused coaching, and efficient day-to-day execution. The Sales Manager assists the Store Manager with SOP and Company program adherence, ensures compliance with applicable laws and requirements, and holds the team accountable for store conditions and results. The role provides Manager-on-Duty coverage and supports a range of store services and programs, including POS and Self-Checkout, balloons and birthday parties, loyalty rewards, protection plans, Knit & Sew and Cut Bar, BOPIS and Same Day Delivery, and Custom Framing where applicable. The Sales Manager also trains and develops team members and partners in asset protection. The role requires frequent movement and customer interaction in a fast-paced store environment. Work hours include nights, weekends, and early mornings. The position’s total base pay range is $18.00–$23.20, and it may be eligible for overtime compensation in accordance with applicable state and local laws.

Requirements

At least 3 years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Availability to work nights, weekends, and early mornings.
U.S. applicants must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and requirements.
Ensure execution of Company policies and standards and hold the team accountable for store conditions and results.
Model and coach Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems.
Oversee balloons business, birthday party operations, and other in-store programs and events.
Promote and enroll customers in the Loyalty Rewards Program to drive retention and repeat visits.
Champion MCC/Extend services in the U.S., supporting team awareness and customer adoption of protection plans and offerings.
Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
Ensure efficient execution of BOPIS and Same Day Delivery order fulfillment and omni-channel service.
Support Custom Framing operations, including customer consultations and coordination with the frame shop in select volume frame shops.
Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
Partner in maintaining Asset Protection practices and reducing shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.