Sales Manager (Full Time)

Carter's•Branson, MO

About The Position

As a full-time Sales Manager at Carter’s, you will represent the brand to growing families and help customers find products for children through size 14. You will foster a welcoming, inclusive, and safe environment for employees and customers, maintain a genuine focus on customer service, and help the store team deliver a consistent omnichannel experience. The role includes coaching team members, leading an assigned business focus area, responding to customer concerns, supporting store operations and asset protection, and helping drive results. Availability may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Requirements

High school diploma or GED.
Effective and professional verbal and written communication skills.
Ability to manage multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Nice To Haves

A positive and solutions-oriented mindset.
A variety of skills and experiences.

Responsibilities

Become an expert in Carter’s brands and products to help families navigate products from preemie through size 14.
Welcome customers and assist them with product styles, features, and benefits.
Maintain a genuine customer focus on the sales floor.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omnichannel experience while coaching others.
Lead and execute an assigned business focus area through planning and detailed follow-through.
Perform Leader on Duty supervisor responsibilities, drive results, and respond to customer concerns in a timely manner with appropriate resolutions.
Use customer feedback to identify opportunities and implement actions to drive results.
Build customer loyalty through company-sponsored programs, including credit.
Provide consistent, in-the-moment feedback to the store team and raise performance concerns to the Store Manager.
Recognize exceptional performance through positive reinforcement and appreciation.
Support the store team with asset protection through customer service, safety awareness, and operational controls.

Benefits

Schedules designed to support work-life balance.
Health benefits and mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Education Advance You Program, including tuition-free GED or bachelor’s degree support and English-as-a-second-language learning.
Paid time off and holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development opportunities and programs.