Sales Manager

KOLTER HOSPITALITY GROUP•West Palm Beach, FL

28d•Onsite

About The Position

The Sales Manager works with management throughout the hotel and the company to provide service excellence to guests and customers. The role listens to customer needs, analyzes information, and develops tailored proposals in a professional manner. The Sales Manager negotiates and closes sales while exceeding sales targets and maximizing hotel revenue.

Requirements

At least 2 years of hotel sales experience.
Experience selling to multiple market segments and verticals, including Group, BT, and Catering Sales.
Computer skills, including Microsoft Office, and familiarity with property management systems.
Comprehensive English-language skills for effective verbal and written communication with guests, associates, and vendors.
Ability to design and prepare statistical reports and presentations and accurately report information.
Ability to assist with accounting department tasks as needed.
Ability to perform mathematical calculations involving discounts, interest, profit and loss, commission, markups, selling price, tax, gratuity, and percentages.
Ability to read industry publications and manuals, write business correspondence and reports, participate effectively in discussions, and speak extemporaneously on varied subjects.
Ability to obtain required licenses or certifications in a timely manner.
Ability to work varying schedules, including weekends and holidays, according to hotel business needs, and attend scheduled training sessions and meetings.
Ability to lift up to 20 lbs., with frequent lifting or carrying of objects weighing up to 10 lbs.
Ability to walk or stand for a significant degree of the workday; talking, hearing, and seeing are also required.
Pre-employment drug test and background check required.

Nice To Haves

Brand sales certifications.

Responsibilities

Solicit, negotiate, and confirm new and repeat business through direct sales calls, sales blitzes, appointment calls, trade shows, site visits, and marketing.
Qualify business potential and ensure pricing aligns with budgeted revenue goals.
Collaborate with the Director of Sales & Marketing on quarterly and annual action plans for assigned market segments.
Monitor market trends and industry news through publications and networking events.
Represent the hotel professionally at client and industry functions.
Research competing hotels and prospects, network to identify business, and conduct shops to assess pricing, sales techniques, and responsiveness.
Respond to leads within assigned market segments within 1–4 hours during the business week.
Lead client communications regarding contracts, proposals, site inspections, pre-cons, BEOs, and Group Resumes, coordinating with hotel departments including Revenue Management, Reservations, Rooms, and F&B outlets.
Meet clients upon arrival and before departure to ensure contract details are delivered.
Document and track sales activities accurately and consistently in the property's sales system.
Confirm group, meeting, and payment arrangements before events, including guest checks, payments, master folios, and advance deposits submitted to accounting.
Follow up with clients after events to ensure satisfaction and secure future business.
Motivate and coach the hotel team to maintain a selling mindset.
Report to work on time and in professional attire, representing the hotel, brand, and company positively.
Follow all safety procedures.
Perform other job-related duties as assigned by the Director of Sales & Marketing.