Sales Manager - Retail All Southern California Locations

Living Spaces Furniture•La Mirada, CA

2d•$74,000 - $98,800

About The Position

The Sales Manager leads assigned retail departments to exceed targets by ensuring effective execution of the guest engagement model, frequent one-on-ones, performance management, and sales-floor leadership while maintaining high guest satisfaction. The position takes a holistic, four-wall approach to store operations and may require relocation in the future as the company grows; candidates should be prepared to discuss areas where they would consider relocating. The Sales Manager is responsible for staffing and scheduling the retail team, training and developing team members and supervisors, leading sales-floor execution, and owning financial outcomes. The role includes handling escalated guest situations, using scorecards and behavioral observations to identify gaps, and building plans to improve people and processes. The manager also supports the training and onboarding coordinator to strengthen engagement, retention, and the onboarding experience. This position manages the store’s sales supervisor team and is responsible for communicating and implementing company strategies, policies, and legal guidelines. The role requires proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

Requirements

At least 5 years of experience in a high-volume, direct customer-interactive environment.
At least 3 years of management experience.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Equivalent combinations of education and experience will be considered.

Nice To Haves

Bachelor’s degree or equivalent from a four-year college in business, design, retail management, sales, merchandising, or a related field.

Responsibilities

Ensure the retail store is staffed with the appropriate number and talent of team members, and schedule coverage to optimize productivity and efficiency.
Ensure team members complete training and can execute company expectations and ongoing training modules.
Recruit, lead, and develop team members and foster passionate, high-performance teams.
Lead and develop supervisors to execute the Guest Engagement Model through daily coaching of store teams.
Own sales-floor execution and financial outcomes by following Sales and Operations standard work.
Engage team members and guests to assess execution of the Guest Engagement Model.
Handle escalated guest situations and resolve them.
Use scorecards and behavioral observations to identify gaps and create plans addressing people and process.
Set clear expectations, hold teams accountable for results, and coach, mentor, and lead by example.
Conduct ongoing talent conversations to develop leadership skills and build the store’s leadership bench.
Open and close the store as needed, including securing the building and enabling or disabling alarms.
Generate store energy through recognition and transparent, in-the-moment conversations.
Lead the sales floor and ensure guests are engaged and guided through the buying journey.
Drive results through focus on standard operating procedures, retail processes, and procedures.
Support and mentor the training and onboarding coordinator to improve engagement and retention; collaborate on training materials, facilitate feedback sessions, and implement strategies for a positive onboarding experience.
Develop and execute business strategies, provide strategic advice to direct reports, and prepare and implement comprehensive business plans.
Communicate company policies and legal guidelines throughout the company and ensure they are followed.
Maintain trust relationships with shareholders, business partners, and authorities.
Delegate responsibilities and supervise direct reports, providing guidance and motivation to support performance.

Benefits

Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full-time and part-time team members.
Vacation for full-time team members or as otherwise required by applicable law.
Paid sick leave for full-time and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for full-time team members.
Life insurance for full-time team members.
Team bonus based on meeting specific goals and KPIs for eligible Retail, Guest Services, and Distribution Center team members.
Overtime pay for eligible non-exempt team members.