Retail Sales and Customer Service - ALL LOCATIONS

White House of Music Inc • Waukesha, WI

3d

About The Position

White House of Music is hiring customer-focused team members for its retail sales team. The role may involve working between the Waukesha, Brookfield, and West Bend locations, with full-time and part-time opportunities available. Team members help musicians of all ages find instruments, products, and resources for their musical needs, including assisting families with instrument rentals and guiding customers toward suitable purchases. The company describes the position as an opportunity to make a meaningful difference in customers’ musical journeys and potentially build a career path.

Requirements

• A genuine background in music; applicants must describe their musical experience or background in their application to be considered.
• Engaging, dependable, customer-focused, and passionate about music.
• Enjoy working with people, learning about musical products, and contributing to a collaborative team.
• Submit both a resume and a cover letter; the cover letter should briefly describe musical background and experience.

Nice To Haves

• Previous sales or retail experience is helpful but not required.
• Experience with band or orchestra instruments is especially valuable.

Responsibilities

• Deliver an outstanding customer experience.
• Help students and families with instrument rentals.
• Assist customers in finding appropriate instruments, accessories, and products.
• Use a needs-based, consultative approach rather than high-pressure selling.
• Develop knowledge across multiple musical instrument and product categories.
• Help receive, display, organize, and maintain merchandise.
• Keep showroom and stock areas clean, organized, and inviting.
• Clean, polish, tune, and care for instruments as appropriate.
• Collaborate with teammates across store locations.
• Be available for a retail schedule that includes evenings and Saturdays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed