General Manager - All Southern California Locations

Living Spaces Furniture•La Mirada, CA

2d•$96,000 - $128,150

About The Position

The General Manager leads the entire retail store team and oversees daily operations to deliver strong team member, guest, and financial outcomes. The role develops and implements strategies to grow the business, coordinates performance goals and standard work for direct reports, and champions Foundational Excellence across the store. Success is defined by a positive employee culture, an excellent guest experience, and achievement of company financial outcomes. The position is for Southern California locations and requires openness to future relocation as the company grows. The General Manager manages the store leadership team, develops and executes business strategies, and provides strategic guidance to direct reports. The role includes responsibility for communicating and upholding company policies and legal guidelines, maintaining trusted relationships with shareholders, business partners, and authorities, and delegating and supervising work to support strong performance. Compensation is listed as $96,000–$128,150. Eligible retail team members may also receive a team bonus for meeting specified goals and KPIs. Benefits are available subject to eligibility requirements.

Requirements

At least five years of experience in a direct customer-interactive environment.
At least three years of high-volume management experience.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to manage the store leadership team and develop and execute business strategies.
Ability to delegate, supervise, guide, and motivate direct reports.

Nice To Haves

Bachelor’s degree or equivalent from a four-year college in business, retail management, sales, merchandising, or a related field; equivalent combinations of education and experience will be considered.
Openness to relocation in the future as the company grows.

Responsibilities

Ensure the store is fully staffed with the appropriate number of team members and talent to meet standard work expectations.
Schedule coverage to optimize productivity and efficiency.
Lead store teams in executing channel strategy and meeting sales, profit, and customer satisfaction goals.
Drive profitable outcomes through execution of Sales Leadership and Operations Standard Work.
Build a Guest First culture by measuring guest feedback, in-store engagement, and guest satisfaction through tools and social media reviews.
Address performance gaps and create business plans for people and processes.
Collaborate with the Regional Director, Corporate Retail Operations, and corporate partners on customer service strategies that build brand awareness, engagement, and education while driving sales and brand content.
Develop and execute strategic opportunities for the store in collaboration with cross-functional teams and departments.
Align store strategies with company and division OKRs to meet or exceed planned goals and key results.
Prepare and execute talent management and succession-planning strategies.
Recruit, lead, and develop team members and foster passionate, high-performance teams.
Conduct ongoing talent conversations to develop leadership skills and build the store leadership bench.
Champion leadership and use leadership performance management to improve outcomes.
Coach, mentor, inspire, and lead by example.
Set clear expectations and hold teams accountable for performance results.
Manage budgets, resources, staffing, and operations in line with business priorities.
Own the P&L and make financial decisions to support company and store profitability.
Ensure store brand presentation follows the Style Guides.
Drive results through focus on SOPs, retail processes, and procedures.
Engage store TEC teams and help develop plans and strategies that improve employee engagement.
Partner on community efforts to promote the brand.
Open and close the store as needed, including securing the building and enabling or disabling alarms.
Develop and execute company business strategies to attain board and shareholder goals.
Provide direct reports with strategic advice and an accurate view of the market and the company’s future.
Prepare and implement comprehensive business plans.
Communicate company policies and legal guidelines throughout the organization and ensure they are followed.
Maintain trust relationships with shareholders, business partners, and authorities.
Delegate responsibilities and supervise direct reports, providing guidance and motivation to support maximum performance.

Benefits

Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full-time and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for full-time and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Team bonus for eligible Retail, Guest Services, and Distribution Center team members based on specified goals and KPIs.
Overtime pay for eligible non-exempt team members.
Expense reimbursement as required by applicable law and company policy.