Sales Manager

HEI Hotels and Resorts • Orlando, FL

1d

About The Position

The Sales Manager manages accounts to achieve guest satisfaction and solicit past and new business, ensuring that revenue goals are achieved or exceeded. The role solicits new group sales accounts, entertains clients, and maintains relationships with existing accounts to meet revenue goals for rooms, food, beverage, and room rental. It involves prospecting, sales presentations, contract development and negotiation, coordinating hotel departments to service accounts, and maintaining clear communication and complete account documentation. The Sales Manager also participates in sales meetings and attends trade shows, community events, and industry meetings.

Requirements

• Advanced knowledge of market trends, competition, and the hotel's key customers.
• Ability to set priorities, plan, organize, and delegate.
• Computer skills, including Microsoft Word, Excel, and Delphi.
• Advanced knowledge of sales skills, revenue management, and training and motivating peers.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

• Three or more years of past sales experience.
• Hotel experience.

Responsibilities

• Solicit new and existing accounts through telephone prospecting, outside sales calls, site inspections, and written communication to meet or exceed revenue goals.
• Generate room, banquet, and room-rental revenue through prospecting, presentations, contract development, negotiation, and closing sales.
• Promote all facets of the hotel to previous, current, and potential clients to maximize revenue.
• Manage and document account details to complete solicitation and closing activities.
• Coordinate participation by hotel departments in servicing accounts.
• Develop and deliver persuasive verbal sales presentations to prospective clients.
• Prepare for, meet with, and entertain clients as appropriate to potential business from their accounts.
• Communicate clear direction verbally and in writing to hotel departments to support high-quality customer service.
• Prepare customer correspondence and internal booking reports, and maintain files.
• Participate in daily business review meetings, pre-convention meetings, training, and other required sales-related meetings.
• Attend trade shows, community events, and industry meetings.
• Maintain knowledge of market trends, competition, and the hotel's key customers.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Benefits

• Medical insurance through Anthem Blue Cross Blue Shield.
• Dental insurance through Anthem Blue Cross Blue Shield.
• Vision insurance through EyeMed.
• Vacation, sick, and holiday time-off programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability coverage.
• 401(k) savings plan with matching funds.
• Discounts through the YouDecide and Hotel Room Discount programs.
• Health and wellness packages, travel benefits, and product and service discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed