Sales Manager

New Castle Hotel • Lake Placid, NY

1d

About The Position

The Sales Manager sells the hotel and builds client relationships by understanding clients’ needs and delivering on commitments with the support of the hotel team. The role focuses on capturing business while meeting revenue and profit goals, providing an exceptional customer experience, and helping create a successful hotel operation. The Sales Manager represents the hotel in the local community and supports and celebrates hotel staff. May serve as Manager on Duty if requested. Compensation is a base salary of $65,000–$70,000 plus bonus opportunities based on sales performance.

Requirements

• At least two years of progressive experience in a hotel sales department or related field.
• Previous customer service experience.
• Ability to use a computer and sales-related software programs and equipment.
• Verbal and written proficiency in English.
• Ability to handle difficult situations and people professionally.
• Ability to quickly and accurately evaluate and select among alternative courses of action.
• Ability to work long hours and perform sedentary work, exerting up to 10 pounds of force occasionally and negligible force frequently or constantly to move objects.
• Ability to work under variable temperatures and noise levels.
• Ability to see details.
• Ability to bend, stretch, twist, or reach with the body and arms.
• Ability to walk or stand for extended periods.
• Ability to travel to clients and meetings may be essential depending on the size of the hotel’s sales department.

Nice To Haves

• College degree preferred.
• Prior hotel experience preferred.

Responsibilities

• Listen to clients and understand their vision to capture business while protecting the bottom line.
• Promptly follow up on inquiries, concerns, and issues, providing an exceptional customer experience and serving as a point of contact for future rooming needs.
• Ask for business to exceed revenue expectations and profit goals.
• Solicit, negotiate, and book new and repeat business through channels such as outside sales calls, telemarketing, and social media.
• Represent the hotel in the local community and serve as a resource for planning local events.
• Know, support, and celebrate hotel staff.
• Serve as Manager on Duty if requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed