Sales Manager - Business Banking Digital Sales
About The Position
The Sales Manager leads a digital business banking sales team responsible for engaging with and responding to customer sales inquiries through inbound calls, web, and chat, and guiding each interaction toward a successful sales outcome. The role owns the sales funnel from initial inquiry through booked account and is accountable for revenue results, inbound conversion, and team responsiveness. As a collaborative sales leader and performance coach, the Sales Manager develops the team's sales acumen, discipline, and pipeline management. The role sets goals and performance standards, coaches team members through enablement and structured feedback, and establishes the operating rhythms and culture needed for consistent sales performance. It also improves the customer journey across digital and human interactions, builds profitable customer relationships that support retention and growth, and uses market and competitor information to inform sales strategy. The position requires working from a U.S. Bank location three or more days per week.
Requirements
- Typically a bachelor's degree or equivalent work experience.
- Typically three or more years of sales management experience.
Nice To Haves
- Advanced knowledge of sales strategies and new business development.
- Experience leading combined sales and support functions.
- Knowledge of banking products, operations, and current market trends.
- Comfort adopting new tools and technology to improve sales and service.
- Strong coaching skills, leadership presence, and a growth mindset.
- Effective verbal and written communication and customer-relations skills.
- Strong ownership and cross-functional partnership, with the ability to make sound decisions independently.
- People-leadership experience managing sales and/or customer-support teams.
- A demonstrated track record of owning revenue targets and delivering measurable results.
- Experience in digital, virtual, or inside sales and inbound demand conversion.
Responsibilities
- Lead a digital sales team as the accountable owner of revenue results.
- Own the sales funnel and guide customers from first inquiry through account booking.
- Adopt tools and technology to improve responsiveness and sales pace.
- Set sales goals and hold the team accountable for outcomes.
- Coach and develop the team through enablement, playbooks, and structured feedback.
- Ensure seamless handoffs between digital and human customer touchpoints.
- Build the culture, operating rhythms, and standards that support consistent sales excellence.
- Develop and maintain profitable customer relationships that drive retention and growth.
- Monitor market trends and competitor activity to inform sales strategy.
- Measure performance through booked accounts and revenue, inbound conversion, and team responsiveness.
- Work from a U.S. Bank location at least three days per week.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase program.
- Pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
